Nick talks to professional mediator Dr. Adar Cohen about how we can have difficult conversations more effectively.

Here are some of the highlights from the conversations:

• The Farsi concept of Taroff
• The psychology behind conflict avoidance
• The 3 main outcomes of difficult conversations: 1) Solution, 2) Plan, 3) Understanding
• Achieving deep understanding in conversations
• The elements of effective listening
• Open-ended questions vs. litigious questions
• The importance of uncovering “gem statements"
• How to prepare in advance for difficult conversations
• How to handle defensiveness in difficult conversations
• The importance of silence in difficult conversations
• How to be a good mediator for other people

You can learn more about Adar and his work here:

• AdarCohen.com (Website)
• Adar on Twitter
• 3 Ways to lead tough, unavoidable conversations (TED Talk Video)
• How to have Difficult Conversations (Article)

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