Not only does Chad Horenfeldt have an incredible background in CS, published his own podcast (along with other great content) and is involved in various CS organizations...but he's working on a new book as well! I was excited to chat with Chad about his own Success and Failures (hint hint) in establishing and running Digital CS programs.

Chad's LinkedIn: https://www.linkedin.com/in/chadhorenfeldt/

Resources Mentioned in this Episode:

• Book: The Seven Pillars of Customer Success by Wayne McCulloch
• Tool: Chili Piper - scheduling for lead conversion
• Podcasts:
  • Unchurned
  • GGR
  • Success League Radio

Shoutouts to Digital CS Pioneers:

• Dan Ennis @ Monday.com
• Lane Hart @ Heap
• Catalyst software for their open publications of CS best practices

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The Digital Customer Success Podcast is hosted by Alex Turkovic

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