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For almost two decades I’ve advised clients to avoid email and texting when tension grows in their important personal or business relationships. Is my advice still credible in an era so permeated by technology? A new study offers updated insight.
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When we become too wedded to our own solutions, conflict resolution conversations can get pretty stuck. Here’s a trick of the mind to help us stay flexible (even when we’re sure our solution is brilliant), courtesy of Pablo Picasso.
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When you’re tempted to dismiss someone’s concerns as trivial, or roll your eyes at the things people find to fight over, it’s time to sit up straight and pay attention. Because you’re missing something…and it’s worth your while to figure out what.
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This classic piece of research offers insight into the way context may influence blame and anger.
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