Welcome to Loyalty 2018 in Bangkok, where representatives from around the travel loyalty world are meeting to talk trends and what the future of the industry looks like. We sat down with David Feldman from Catchit Loyalty to talk about his vision for the industry and some of the fun we had in Bangkok, too.

Spoiler alert: There's a LOT more to loyalty than just points or miles. That makes for some interesting challenges when programs have been so obsessed with points for so long.