Donald, a doctor, discussed his approach to setting up protocols and treatment plans for new doctors, emphasizing the importance of structure and technology in improving compliance and communication. He shared his treatment sheets for various conditions and encouraged others to use his methods, highlighting the use of technology such as blogs and videos to educate patients and simplify the treatment process. Donald also stressed the importance of developing a standard process and recording oneself to improve presentation skills.

Donald discussed strategies to improve office efficiency and patient experience, including the use of a system called Epion for patient check-ins, the pre-dropping of injections, and the use of a scribe to increase productivity. He also shared his approach to treating nail fungus and other conditions, emphasizing the importance of post-visit plans and patient education. Lastly, he discussed strategies to streamline his post-operative care procedures, including the use of treatment checklists and pre-paid packages with a discount.