Bill Gates once said “unhappy customers are you’re greatest source of learning”. Not only can you improve your business with unhappy feedback but also forge stronger bonds with customers by solving their problems. It’s also important to remember that you can’t please all the people all the time and can’t let a few unhappy customers sway what’s best for your mobile home park both as a business and a community. In this Mobile Home Park Mastery podcast we’re going to explore the world of unhappy customers: where they come from, how to deal with them, and how to harness their negative energy into a better business.