The equation seems simple - quality patient care is driven by quality administration. And yet, too many DSOs underestimate the importance of the quality assurance department and its processes. Why is that? Tune in to the latest episode of The Dental Economist Show as host, Mike Huffaker, welcomes Dr. Mariz Tanious aka Dr. T, Chief Dental Officer at Affinity Dental Management, to explore the criticality of robust quality assurance processes and the profound impact it can have on levels of patient care at your practice.
What You’ll Learn: 

• How quality assurance can transform the levels of patient care at your practice 
• Ways to implement effective chart audits and to improve dental practice standards
• The transformative impact of AI technology, particularly Overjet, in modern dental practices
• The importance of documentation and standardized processes in driving growth
• How emerging technologies and automation are shaping the future of dental practice management

Tune in for a thought-provoking conversation on why quality assurance is something your practice or DSO needs to prioritize today.

Episode Highlights:
[02:42-9:30] Embracing the Quality Assurance Life From clinical excellence to quality expertise, Dr. T traces her journey of being a practitioner to enabling a culture and environment of excellence for other clinicians. She spotlights the emergence of quality assurance in DSOs and their relevance in today’s day and age. 

[09:31-25:33] Quality Assurance: Foundation for Dental Practice ExcellenceDr. T explains that quality assurance involves creating comprehensive policies and procedures to ensure doctors provide above-standard care with predictable outcomes, becoming a must-have once a dental organization reaches 10+ offices. The role helps practices manage risk, handle grievances, and maintain compliance across multiple regulatory bodies, protecting both patients and providers.

[25:34-34:03] The Power of Systematic Chart ReviewsDr. T emphasizes looking at documentation quality, medical history acknowledgment, and treatment outcomes through a systematic review process. When issues are identified, focused assessments of specific procedures help determine if problems are isolated or systematic. The review process creates opportunities for mentorship and continuing education rather than punishment. This collaborative approach helps practices maintain high standards while supporting professional growth.
[34:04-42:35] Leveraging AI for Enhanced Patient CareDr. T shares how AI technology like Overjet helps streamline diagnosis and treatment planning, especially for newer practitioners, serving as an unbiased second opinion that helps doctors assess their work more objectively. However, Dr. T emphasizes that AI should complement, not replace, clinical judgment and patient examination. This technology empowers both providers and patients while maintaining the essential human element of dental care.
[42:36-47:32] Continuous Learning for Dental LeadershipDr. T advocates for a multi-faceted approach to professional development that includes learning from team members, vendors, dental journals, and leadership books. She emphasizes the importance of understanding different personality types and communication styles to lead effectively. Regular observation allows leaders to identify both areas for improvement and successful practices to highlight, creating a culture of continuous improvement while maintaining approachability.
Tune in and be inspired by purpose-driven leadership—listen now! 

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