Lately some of us may be dealing with a series of controversial headlines and contentious social issues that can lead to unpleasant interpersonal interactions. The wrong approach to difficult conversations can cause significant damage in both personal and professional relationships and can ultimately escalate conflict. In this RfRx, Dr. Betty Iglesias Snyder will be joining us to discuss techniques for developing communication competence and navigating difficult situations confidently. She will go over tactics to manage your own emotions during high heat moments and help you to de-escalate tense situations, leading to more constructive outcomes.

Dr. Betty Iglesias Snyder is a trainer, coach, mediator, consultant, and facilitator. She teaches courses in communication, mediation, psychology of conflict, culture, gender, peace building, and neuroscience. She served as director and factulty member of dispute resolution programs at multiple universities. She provides a wide range of dispute resolution and conflict management services for individuals, organizations, and communities. She is a published author and has been featured in two documentaries.

Recorded 7-11-2022.

This episode was hosted by Dr. Kara Griffin and co-hosted by Helen Greene.

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