Today's guest is  Rebecca Keenan, Global Head of Intelligent Automation at Expleo Group. In an era defined by rapid technological advancements, companies are constantly seeking ways to leverage artificial intelligence and automation to enhance productivity and solve complex problems. In today’s podcast, Rebecca shares her insights on the transformative power of AI and the importance of strategic implementation in organisation’s today.

Topics include:

0:00 Her journey in tech from growing an RPA team to now leading AI solutions

2:46 Why many companies skip RPA before AI, missing easy wins

4:49 How AI enhances service, automates checks and predicts maintenance efficiently

9:30 Real-time AI decision-making advances in big firms, but small ones lag

11:34 Tighter budgets are prompting a shift toward greater efficiency

13:40 Starting AI as a capability builds readiness amid busy schedules

14:56 Advice to leverage existing AI-enabled tools before adopting new tech

16:47 Ensure strong governance and compliance before using sensitive data

17:57 Using AI daily for meeting notes, summaries and process mapping

20:49 Clear storytelling and hands-on involvement help people embrace AI