Mortgage Tech Talks

E85: ChatGPT's Agent Mode- What Does it Mean for Brokers?


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In this episode of Mortgage Tech Talks, we explore one of the most exciting new AI advancements — ChatGPT’s Agent Mode — and why it’s a potential game-changer for mortgage brokers, real estate professionals, and anyone in the housing industry.

You’ll see a live demo where Agent Mode goes beyond just answering questions — it literally opens a virtual desktop, clicks through RBC’s affordability calculator, uses Ratehub, researches home prices, and even starts booking appointments with mortgage brokers and real estate agents… all on its own.

We’ll break down:

  • What Agent Mode actually is

  • How it works (live example)

  • The opportunities and risks for mortgage brokers

  • Why human trust will always be irreplaceable

  • How to position yourself so AI chooses you in the future

    Whether you’re tech-curious or already deep in AI tools, this is a must-watch to see where the industry is headed.

    Timestamps:

    00:00 – Live demo: ChatGPT Agent Mode opening a virtual desktop
    00:17 – Navigating RBC’s affordability calculator
    00:33 – Using Ratehub to compare mortgage options
    00:49 – Episode intro & what to expect
    01:08 – Explaining Agent Mode & “AI agents”
    01:26 – Simulating a first-time homebuyer scenario
    02:14 – How Agent Mode bridges research and action
    03:03 – Example mortgage financing prompt setup
    03:20 – Asking AI to find homes & book appointments
    04:02 – How to enable Agent Mode in ChatGPT
    05:13 – Inputting financial details for a real example
    05:55 – Watching Agent Mode research in real time
    07:12 – Why this tech has the industry buzzing
    08:11 – Potential for AI-to-AI interaction
    08:51 – AI booking appointments with mortgage brokers & agents
    09:18 – Official ChatGPT breakdown of Agent Mode features
    10:17 – Future use cases & possibilities
    10:52 – AI filling out contact forms automatically
    12:12 – Affordability results & neighborhood suggestions
    13:04 – AI presenting real appointment slots from broker websites
    14:06 – Why human trust still matters in mortgage decisions
    15:38 – How client acquisition will change in the AI era
    17:21 – Final thoughts on adapting to AI-driven search

    ...more
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    Mortgage Tech TalksBy Tom Hall


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