John Gleeson, Founder & General Partner at Success Venture Partners sits down with David Weisburd to discuss the underappreciated secret to Venture Capital success, why operator LP’s outperform, and the math behind portfolio concentration.

@dweisburd (David Weisburd)

@JohnGleeson10 (John Gleeson)

John Gleeson: https://www.linkedin.com/in/johngleeson10/

Success Venture Partners: https://www.linkedin.com/company/success-venture-partners/

David Weisburd: https://www.linkedin.com/in/dweisburd/

Success Venture Partners: https://successvp.com/

(0:00) Episode Preview

(1:43) Introduction to Success VP and its founding story

(3:43) The role of customer success in increasing startup value

(6:00) Common mistakes founders make in customer success

(7:40) Specialization in customer success roles

(8:43) Metrics for balancing sales and customer success efforts

(12:28) The importance of empathy and customer feedback in product development

(14:54) Why customer success often gets less attention than sales in Silicon Valley

(17:54) Success VP fund thesis and investment strategy

(20:05) How Success VP gets into top deals and the value of customer success

(23:31) Building operator LP capacity and leveraging networks

(26:25) Portfolio construction and strategy alignment

(29:28) Closing remarks