Quality initiatives are all about connecting people, this piece gives you real life experiences which show you how and why that can work alongside some of the challenges that come with it. Can an organisation reach a point where it does not need to improve? How can an "external stakeholder" pick things up? What is "psychological safety"? Can a pure focus on rules and tools become misleading? How can quality improvement address the culture of an institution and how important is that?

Presented by Mark Hamilton, Consultant and Honorary Senior Lecturer in Anaesthesia & Critical Care Medicine, clinical lead for the Perioperative Assessment & Planning Unit, at St. George's Hospital and Medical School, member of the Surgical Outcomes Resource Centre at UCL, Co-Director of Evidence Based Perioperative Medicine (EBPOM), Editor in Chief of Perioperative Medicine, he also chairs the System Resilience Group, the Finance and Performance Committee and is a member of the Quality Committee.