eCom@One with Richard Hill

Phill is the Managing Director at PAASE, an Agency that drives growth for ambitious eCom brands from customer data through marketing automation, by maximising their investment in the eCommerce tech stack, implementing proven growth strategies and advanced segmentation. 

PAASE was set up by Phill in 2019 following 9 years of working with businesses such as Avis Budget Group, Travelodge, Sainsburys, Interflora and the Bourne Leisure group, driving their online sales.

Phill uses his multiple years of experience to give us a true insight into the world of email marketing and customer data. 

​Tune into this episode to understand the truth about blanket emails, why email marketing is so important to retaining customers and how you can strive and overcome stumbling blocks in your eCommerce business.

Find out how to improve your welcome sequence and what makes Klaviyo one of the best Email Platforms for eCommerce stores. 

David’s entrepreneurial journey began in his early twenties when he sold Australia’s most beloved sporting venue, the Melbourne Cricket Ground. Since then, his business experience has spanned from franchising retail clothing stores to founding one of Australia’s most trusted digital agencies, Melbourne SEO Services. 

In 2016, he successfully systemised himself out of that business, hired a CEO and stepped back from the daily operations. Through this process, he became a systems devotee, founding SYSTEMology. 

In this episode, we talk about systemisation from why it fails to how businesses have grown tremendously by implementing systemisation. He tells us about his experience with this side of business and he has personally profited from systemisation

Tune into this to truly systemise your business to success.

Jeremy Grieve is the Chief Executive Officer at The Fish Society, the UK’s leading internet fishmonger. They pride themselves on the quality and freshness of their products. After joining the team as the Marketing and Operations Manager in 2016, Jeremy has been instrumental in their growth.

In this podcast, Jeremy shares how he became the Chief Executive Officer of The Fish Society and his advice to upcoming CEOs. He discloses how he navigated the turbulence of COVID, the challenges with exchange rates and the uncertainty surrounding the cost of the living crisis to remain profitable.

Find out how The Fish Society nailed their USPs to retain their customers, fresh fish may be mentioned a tuna times. Jeremy chats about profiting from Black Friday and sustainability, you don’t want to miss this one!

Ian Moore is the Head of Services at Excellent Zephyr, The world’s #1 cloud-based ERP, integrated and automated to create a truly end-to-end retail experience. Excellent Zephyr aims to rapidly growing eCommerce stores with positive retail solutions. They have worked with many top-class companies such as Gym Coffee, ALDO, Lulu Guinness and many more.

In this episode, Ian talks about the biggest mistakes he sees within eCommerce stores, the most important areas in retail and how you can create the best omnichannel experience.

Tune into this fantastic episode to find out how you can grow your eCommerce store to fuel your business and create a healthy system within. Lastly, Ian discusses how you can deal with the cost of living crisis in the eCommerce world.

Douglas Franklin is the Founder and Chief Executive Officer at Penny Black, a company that connects customers and brands at the point of unboxing. They create memorable moments that build customer loyalty with eCommerce stores such as Paul Valentine. 

In this podcast, Douglas shares how companies can deliver a better customer experience with personalised packaging, the mission behind Penny Black and what companies are doing wrong. He shares his top tips for getting customers to share the unboxing experience. 

Find out how to use a loyalty scheme to improve the packaging experience to influence your customers and what brands have had a successful experience with Penny Black!

Arthur Rakovskis is a Partnerships Manager at Fresh Relevance with a proven record of successful closures leading to the ecosystem growth in SaaS startups. He is proficient in relationship building/management, negotiation and sales strategies. Arthur has a passion for history and art, and a love for exploring new languages and cultures, as well as a constant drive to learn.

In this episode Arthur talks about the importance of personalised content. He shares exactly what Fresh Relevance is all about, the potential impact of the cost of living on eCommerce and so much more in this episode. 

Tune in to this episode to really take the next step to create a stronger connection with highly engaged customers through relevant and meaningful content. Find out how you as a merchant can help with the pocket tightening lifestyle in the business industry. 

Andrew is the Founder of BlueTuskr, a full-service marketing company for eCommerce sellers. With over 13 years of experience, he has proved himself to be a leader in the field. He specialises in branding, social media, SEO, web design, graphic design, email marketing, and more. 

In this episode, Andrew talks about how to create the best experience for existing customers, the biggest challenges in eCommerce and how to avoid them. 

Tune into this episode to take your business to the next level and find out how to create happy customers. Avoid the biggest mistakes as Andrew shares his views and talks about how to really take things seriously.

Adam Gent is the CEO of Gent of Search and has spent over 10 years in the world of SEO. Gent of Search works with in-house teams to implement results-driven SEO solutions. Adam works day to day with major clients and large companies to improve their SEO.

In this episode, Adam talks about hidden gems in the world of SEO to get the most out of the technical side and what companies should be focusing on over the next 12 months to truly optimise their website. 

Tune in to this episode to grasp how to take your SEO to the next level and easily avoid the most common mistakes within the digital world.

Colby Flood is the CEO and Founder of Brighter Click. Brighter Click aims to educate companies on how to run profitable Paid Advertisements across Social Media. He manages a community of high achievers that help over 70 clients grow their business. Colby has over 15 years of experience in the eCommerce world.

In this episode, Colby talks about what companies are doing wrong with their Paid Ads. Find out how to navigate the privacy updates and restrictions. Is TikTok worth your time? Colby shares his opinion on this and more. 

Listen to this episode to enhance your knowledge on Social Ads and find out how you can make more money with them right now.

Andrew Norman has spent the majority of his career working with some of the largest shipping solutions in the world and has helped thousands of merchants across the world fulfil their shipping needs. 

In this podcast, Andrew talks about why having a high-quality and well organised shipping process is so important, what you can do within your shipping service to compete with big brands such as Amazon and where companies are going wrong.

Andrew has years of experience within this industry and gives his professional insight on the topic. He shares what the actual repercussions are of if you do it wrong and how to change that to create happy customers and high profits. 

Now is the time to take your shipping and purchase experience to the next level to maintain a high reputation and create happy returning customers.