Donald discussed strategies to improve office efficiency and patient experience, including the use of a system called Epion for patient check-ins, the pre-dropping of injections, and the use of a scribe to increase productivity. He also shared his approach to treating nail fungus and other conditions, emphasizing the importance of post-visit plans and patient education. Lastly, he discussed strategies to streamline his post-operative care procedures, including the use of treatment checklists and pre-paid packages with a discount.