Welcome to Small Business School! Today I'm chatting with Amy Sussex, an operations manager who specializes in making life easier for small business owners through The Business Management Co. 

The Business Management Co. streamlines client and team processes, freeing up founders to focus on growth without getting bogged down by day to day demands. In this conversation, Amy dives into the art of creating meaningful customer experiences that leave lasting impressions and strong client relationships. If you've ever felt overwhelmed by the day-to-day demands of your business, you’ll love the practical advice Amy has to share in this episode!

Topics Covered:

• The importance of documenting processes to avoid burnout and scale effectively.
• How to empower your team by balancing ownership with streamlined systems.
• The value of understanding your team’s roles to prevent chaos when someone leaves.
• Practical tools and strategies for organizing tasks, from ClickUp to pen and paper.
• The importance of consistent and thoughtful gifting to enhance client loyalty.
• Rethinking swag and marketing strategies to focus on personalized experiences.
• Why testing systems and ensuring smooth workflows is key to customer satisfaction.
• Balancing automation and human connection to create meaningful interactions.
• Don’t miss Amy’s actionable tips that will improve client experiences in your business by personalizing interactions, ensuring operational systems work flawlessly, and finding the right balance between automation and personal touch. 

Connect with Amy:
Instagram
The Business Management Co. Website
'You Are Your Business' Podcast:

Staci's Links:
Instagram. Website.

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Head over to my website https://www.stacimillard.com/ to grab your FREE copy of my Profit Playbook and receive 30 innovative ways you can add more profit to your business AND the first step towards implementing these ideas in your business!