In this episode, we dive into a critical challenge: how to embed meaningful, lasting change within ambulance services. With increasing demand, stretched resources, and ongoing operational pressures, creating improvements that truly stick is no easy task.

To unpack this, I’m joined by Carl Betts, an expert in quality improvement, leadership, and change management within the ambulance sector. Carl has been instrumental in transforming clinical practices, enhancing patient care, and fostering a culture of continuous improvement at Yorkshire Ambulance Service and beyond. Aspects we cover in the episode include:

🔹 The challenges of implementing change in high-pressure environments

🔹 Engaging frontline staff to drive meaningful improvements.

🔹 Moving beyond short-term fixes to create sustainable change.

🔹 Overcoming resistance to change and managing change fatigue.

🔹 The role of innovation and technology in shaping the future of pre-hospital care.