This week, I welcome to FOXCast Michelle Jezycki, President of Trifecta Consulting, a US-based human resources management company. Michelle is the former Director of Human Resources for the United States Senate, and a Visiting Associate Professor at the American University in Bulgaria teaching Leadership in their EMBA program.

Michelle shares insights from her work with families and family offices, which focuses on their human capital and often centers around change. She describes the challenges many people face with change, especially when different people have differing expectations and visions. She offers her views on how best to handle communications and expectations during a change-management process, such as family succession or family vision and values or rising-gen engagement and education.

She also covers another hallmark of the human-capital advisory work she does, which is that it often wades into topics and relationships that are difficult and emotionally charged. She emphasizes the importance of emotional intelligence during these family and family office change-management projects and offers suggestions on how best to navigate the complexities that arise.

Michelle talks about one practical implement she frequently deploys in her work with families – a family retreat or facilitated family meeting. She shares her thinking on how family retreats can be used to facilitate change and effective communications among family members and puts forth practical tips for conducting successful family meetings and retreats.

Finally, Michelle delves into the importance of the individual development of family members and even key staff of the family office. She outlines her philosophy on IDPs (individual development plans) and how to apply them with family members, especially younger members of the rising gen, and provides tips on how families can employ this important human-capital tool effectively.

Enjoy this instructive and practical conversation with a uniquely experienced professional in the field of human capital management and key talent development.