Engati CX

Engati CX

By engatiTechnology
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Engati CX episodes

  • Creating 5-star customer experiences - Christoff J. Weihman on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now.
    Christoff Weihman, Keynote Speaker/ Author at ASPIRE enterprises talks about crafting 5-star customer experiences on Engati CX. He says that it's extremely important to show empathy, companies need to think from the point of view of the customers. He also mention an equation which matters- ""humans + AI = CX""
    If you like the video, please subscribe to the channel, so we could keep producing more content like this!
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    https://www.engati.com/glossary/live-chat-agent
    #ChristoffWeihman #EngatiCX #CustomerExperience
    33 min
  • The tech in healthtech - Mike Biselli on Engati CX
    "https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now.
    Mike Biselli, Partner and owner, Catalyst HTI talks about the tech in health tech on Engati CX. He mentions that healthcare is a booming industry and now it has been mandated because of the environment we are living in. He believes that the entire administrative process in healthcare can be taken over by AI and technology.
    If you like the video, please subscribe to the channel, so we could keep producing more content like this!
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    #MikeBiselli #EngatiCX #HealthTech
    22 min
  • 3 steps to overcome a customer service crisis - Christopher Brooks on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now.
    Christopher Brooks, Managing Director, Clientship talks about the 3 steps to overcome a customer service crisis on Engati CX. He says that for companies to survive in this economy it's important to show some humility towards the society. He also says that it's extremely important to analyse the return on relationship.
    If you like the video, please subscribe to the channel, so we could keep producing more content like this!
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    https://www.engati.com/glossary/customer-service
    #EngatiCX #ChristopherBrooks #OvercomingCustomerServiceCrisis
    35 min
  • The 3 metrics of CX programming - Sue Duris on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now.
    Sue Duris, Director of Marketing and Customer Experience, M4 communications talks about the 3 metrics of CX programming on Engati CX. She says that it's important to reach out out to the customer and get their feedback. She says that we need to make the customer persona, and map their journeys.
    If you like the video, please subscribe to the channel, so we could keep producing more content like this!
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    https://www.engati.com/glossary/saas
    https://www.engati.com/glossary/customer-experience-as-a-service-cxaas
    #SueDuris #EngatiCX #Customer #CXProgramming
    31 min
  • 3 steps to overcome a customer service crisis - Christopher Brooks on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now.
    Christopher Brooks, Managing Director, Clientship talks about the 3 steps to overcome a customer service crisis on Engati CX. He says that for companies to survive in this economy it's important to show some humility towards the society. He also says that it's extremely important to analyse the return on relationship.
    If you like the video, please subscribe to the channel, so we could keep producing more content like this!
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    #EngatiCX #ChristopherBrooks #OvercomingCustomerServiceCrisis
    35 min
  • Gamification of CX - Luke Jamieson on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now.
    Luke Jamieson, founder and CEO of Playfulli talks about Gamification of CX on Engati CX. He says that gamification can be a very powerful incentive, motivator and can boost customer engagement exponentially. The best way to improve CX would be to make customers feel satisfied by the product which would make them the advocates for it.
    If you like the video, please subscribe to the channel, so we could keep producing more content like this!
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    https://www.engati.com/glossary/conversation-as-a-service
    https://www.engati.com/glossary/human-computer-interaction
    https://www.engati.com/glossary/speech-to-text-translation
    https://www.engati.com/glossary/business-process-improvement
    https://www.engati.com/glossary/cpaas
    https://www.engati.com/glossary/interoperability
    https://www.engati.com/glossary/scripting-language
    https://www.engati.com/glossary/inbound-call-centre
    https://www.engati.com/glossary/customer-engagement
    #LukeJamieson #EngatiCX #GamificationOfCX
    23 min
  • 3 Vs of data innovation - Doug Laney on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now.
    Doug Laney, Principal, Data and Analytic strategy, Caserta talks about the 3 V's of data innovation on Engati CX. He says that data is an important asset for a company. He also mentions that after analysing the data companies can improve their processes, target the relevant markets, understand them, look for new product opportunities.
    If you like the video, please subscribe to the channel, so we could keep producing more content like this!
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    https://www.engati.com/glossary/conversation-as-a-service
    https://www.engati.com/glossary/human-computer-interaction
    https://www.engati.com/glossary/speech-to-text-translation
    https://www.engati.com/glossary/business-process-improvement
    https://www.engati.com/glossary/cpaas
    https://www.engati.com/glossary/interoperability
    https://www.engati.com/glossary/scripting-language
    https://www.engati.com/glossary/inbound-call-centre
    #DougLaney #EngatiCX #DataInnovation
    33 min
  • Innovating innovation - Steve Towers on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now.
    Steve Towers, CEO & Founder, BP Group talks about innovative innovation on Engati CX. He says that the organisation have been challenged, it's all about survival, and now the customer behaviour has changed - they want their higher expectations to be met. he also says that the company that doesn't have happy employees won't have happy customers.
    If you like the video, please subscribe to the channel, so we could keep producing more content like this!
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    #SteveTowers #EngatiCX #Innovation
    18 min
  • Fostering public sector innovation - Ann Dunkin on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now.
    Ann Dunkin, Chief Technology Officer, State & Local Government at Dell talks about fostering public sector innovation on Engati CX. She says that people are still trying to figure out how to deliver government services remotely. She believes that it's important to formulate a long term strategy in order to compete for resources.
    If you like the video, please subscribe to the channel, so we could keep producing more content like this!
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    #AnnDunkin #EngatiCX #Dell #FosteringPublicSectorInnovation
    29 min
  • Leadership in lockdown - Isabel De Clerq on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now.
    Isabel De Clercq, founder of connect|share|lead talks about leadership in lockdown on Engati CX. She believes that leaders should talk about what they have learned on the digital channels. She says that leaders also need to ask what have their employees learnt in the meetings, they need encouragement.
    If you like the video, please subscribe to the channel, so we could keep producing more content like this!
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    https://www.engati.com/glossary/canned-responses
    https://www.engati.com/glossary/biometric-recognition
    https://www.engati.com/glossary/reinforcement-learning
    https://www.engati.com/glossary/chatbots-in-transactional-enquiries
    #IsabelDeClercq #EngatiCX #LeadershipInLockdown
    15 min

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