Engati CX

Engati CX

By engatiTechnology
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Engati CX episodes

  • 4 phases of DX framework - Kamales Lardi on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Kamales Lardi, CEO of Lardi and Partner consulting talks about the 4 phases of the DX framework on Engati CX. She says that industries have seen some digital disruptions change the entire business landscape as a whole. She also explains the 4 stages of digital transformation strategy.
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    #KamalesLardi #EngatiCX #digital
    26 min
  • Branding leadership 101 - Denise Lee Yohn on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Denise Lee Yohn, President & Keynote speaker, Denise Lee Yohn, Inc talks about brand leadership 101 on Engati CX. She says that your brand is not your name or logo, your ad, your image it’s what you do and how you do it. She also explains why it's important for companies to know about their brand value and how it differentiates them.
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    #DeniseLeeYohn #EngatiCX #brandleadership
    19 min
  • Achieving success via customer journey mapping - Jim Tincher
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Jim Tincher, Founder & CEO, Heart of the customer talks about Achieving success via customer journey mapping on Engati CX. He says that mapping your customers journey is extremely important, to know the various touch-points. He also separates the customer journey map into 3 categories.
    If you like the video, please subscribe to the channel, so we could keep producing more content like this!
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    #JimTincher #EngatiCX #customerjourneymapping
    31 min
  • Fuelling customer loyalty - Dr. Chip Bell on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Chip Bell, Senior partner at Chip Bell group talks about Fuelling customer loyalty on Engati CX. He says that it is important to listen to the employees that are on the front line dealing with your customers. He also mentions that most customers need 24/7 access to certain businesses and automation helps them provide it.
    If you like the video, please subscribe to the channel, so we could keep producing more content like this!
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    https://www.engati.com/glossary/customer-loyalty-program
    https://www.engati.com/glossary/customer-loyalty
    #ChipBell #EngatiCX #customer
    13 min
  • Embracing technological change - Brian Fanzo on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Brian Fanzo, Virtual Keynote Speaker, Digital Futurist speaks about Embracing technological change on Engati CX. He says that Lot of companies have been incorporating tech in their business during their digital journey. He is a big believer in the fact that you don’t have to be the first adopter of any latest technology but you need to adapt to the change at a slow and continuous pace so that the inevitable transition later is smooth and the business survives its competition. 
    If you like the video, please subscribe to the channel, so we could keep producing more content like this!
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    #BrianFanzo #EngatiCX #technology
    20 min
  • Driving DX across banking - Namrata Jolly on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    Namrata Jolly, Senior Advisor at pinBox Solutions talks about driving DX across banking on Engati CX. She mentions that banking has been the forefront industry making use of digital transformation. She also says that customer experience and digital transformation go hand in hand.
    If you like the video, please subscribe to the channel, so we could keep producing more content like this!
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    https://www.engati.com/glossary/customer-experience-strategyhttps://www.engati.com/chatbots-for-banking
    #NamrataJolly #EngatiCX #banking
    34 min
  • Advanced analytics - Tony Boobier on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    If you like the video, please subscribe to the channel, so we could keep producing more content like this!
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    #Analytics #EngatiCX #AdvancedAnalytics
    30 min
  • Automate or checkmate - Fredrik Hofflander on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    If you like the video, please subscribe to the channel, so we could keep producing more content like this!
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    #AI #EngatiCX #Automation
    18 min
  • End-to-end tech implementation - Mandisa Makubalo on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    If you like the video, please subscribe to the channel, so we could keep producing more content like this!
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    https://www.engati.com/glossary/voice-recognition-system
    #TechImplementation #EngatiCX #CX
    20 min
  • Decoding digital transformation - Wissam Al Adany on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://engati.com/blog | Subscribe now.
    If you like the video, please subscribe to the channel, so we could keep producing more content like this!
    Follow us onFacebook: http://s.engati.com/157LinkedIn: http://s.engati.com/158Twitter: http://s.engati.com/156Instagram: https://www.instagram.com/getengati/
    https://www.engati.com/glossary/skype-bot
    https://www.engati.com/glossary/on-time-resolution
    https://www.engati.com/glossary/customer-satisfaction
    https://www.engati.com/glossary/business-process-outsourcing
    https://www.engati.com/glossary/proof-of-concept
    https://www.engati.com/glossary/rule-based-system
    #DigitalTransformation #EngatiCX #DT
    19 min

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