Engati CX

Engati CX

By engatiTechnology
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Engati CX episodes

  • The evolution of digital business - Gokul Alex on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now.
    Gokul Alex, CIO - Spathion Labs talks about the evolution of digital business on Engati CX. He says that when we look at any digital process, it's all about a uniform extraction of technology to give you a measurable experience.CX is considered to be the most concrete and the most real measure of the digital transformation.
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    https://www.engati.com/glossary/customer-engagement
    #GokulAlex #EngatiCX #EvolutionOfDigitalBusiness
    47 min
  • Enhancing CX with edge computing - Robert Linsdell on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now.
    Robert Linsdell, Managing Director; Australia and New Zealand, Vertiv Co talks about enhancing CX with edge computing on Engati CX. He says that edge computing removes lot of redundancy and chatbot can function – even without being connected, you are getting consistency of services – its programmed to respond.
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    https://www.engati.com/glossary/ai-powered-chatbots
    #Robert Linsdell #EngatiCX #EdgeComputing
    13 min
  • Creating an uplifting service culture with tech - Ron Kaufman on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now.
    Creating an uplifting service culture has many benefits, according to New York Times’ bestselling author, Ron Kaufman. Explore these benefits by checking out this exclusive interview on Engati CX.
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    https://www.engati.com/glossary/service-culturehttps://www.engati.com/glossary/genetic-algorithms
    #RonKaufman #EngatiCX #UpliftingServiceCultureWithTech
    24 min
  • Neuro-linguistic programming in customer service - Frans Reichardt on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now.
    Frans Reichardt, Global speaker - customer experience talks about the neuro-linguistic programming in customer service on Engati CX. He believes that NLP can help you build a relationship with your customers and also your employees, it can help you to better understand the other person's perspective.
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    #FransReichardt #EngatiCX #NeuroLinguisticProgramming
    31 min
  • NLP - from the 1950s to the 2020s - Dr. Ganapathi Pulipaka on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now.
    Dr. Ganapathi Pulipaka, Chief Data Scientist, Accenture talks about the transformation of NLP — from the 1950s to the 2020s on Engati CX. He says that earlier NLP was not sophisticated but now it has picked up sophistication and deep neural network.
    If you like the video, please subscribe to the channel, so we could keep producing more content like this!
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    #Dr.GanapathiPulipaka #EngatiCX #NLP
    27 min
  • The impact of AI on telecom - Ravi Prasad on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now.
    Ravi Visvesvaraya Sharada Prasad, Co-founder & Co-Chief Executive of 7GTech talks about the impact of AI on telecom on Engati CX. He believes that automation reduces human error, AI can help the customers solve their own problems instantly. He also explains how nature plays a key role while designing the technologies.
    If you like the video, please subscribe to the channel, so we could keep producing more content like this!
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    https://www.engati.com/glossary/customer-churn
    https://www.engati.com/chatbots-for-telecom
    #RaviVisvesvarayaSharadaPrasad #EngatiCX #ImpactOfAI
    35 min
  • The omnichannel experience - Christine Crandell on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now.
    Christine Crandell, President of New Business Strategies, talks about the omnichannel experience on Engati CX. She says that companies need to be omnichannel, but need to look at what channel they are on and they need not be everywhere, instead be on some channels that create the most value. She also mentions that it's important to analyse data and understand what customers want. She believes that big companies are born in these tough time so change and innovation will lead to success.
    If you like the video, please subscribe to the channel, so we could keep producing more content like this!
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    https://www.engati.com/glossary/omnichannel
    #Christine Crandell #EngatiCX #OmnichannelExperience
    29 min
  • Enhancing cyber-security with AI - Aghiath Chbib on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now.
    Aghiath Chbib, CEO - Seecra talks about enhancing cybersecurity with AI on Engati CX. He says that Machines and AI can analyse tons of data, based on that companies can take actions, become alert of a disaster situation much faster. He also believes that on - prem is a better options which is more comfortable.
    If you like the video, please subscribe to the channel, so we could keep producing more content like this!
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    #AghiathChbib #EngatiCX #CyberSecurity
    20 min
  • AI against cybercrime - Tina Gravel on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now.
    Tina Gravel, SVP Global Channels and Alliances, Appgate talks about zero trust and application of AI against cybercrime. She says that organisations should have a zero trust policy to protect themselves from cybercriminal. She also believes that AI in right hands might save us against cybercrime.
    If you like the video, please subscribe to the channel, so we could keep producing more content like this!
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    #TinaGravel #EngatiCX #CyberSecurity
    26 min
  • Don't waste a crisis - Mike Flache on Engati CX
    https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUgBlog link: https://blog.engati.com/ | Subscribe now.
    Mike Flache, Entrepreneur, Business Angel and Philanthropist explains how this crisis can be a huge opportunity for businesses. He believes that every crisis is a great opportunity, you just need the right mindset. He also says that it's important to understand the markets and the progress, build products and services that solve those problems.
    If you like the video, please subscribe to the channel, so we could keep producing more content like this!
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    #MikeFlache #EngatiCX #Dontwasteacrisis
    21 min

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