Summary Keywords

organisation,  people, TPS, books, management, Shingo, problem, Kaizen, company, create, lean, business, understand, productivity, direct observation, manufacturing

 Introduction 

 

Welcome to Episode 58 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Bruce Hamilton on the show with us today. Bruce has created some of the most engaging, knowledge transferring content I have ever come across in lean, one of those being Toast Kaizen. Bruce is also an author and educator who has helped some of Americas largest and smallest organisations on the road to world class practices. Let’s get into the episode. Bruce thank you so much for joining us today. 

 FREE download

 

Go to enterpriseexcellencepodcast.com/downloads to download an Enterprise Excellence Big Picture map which will allow you to analyse your organisations systems in line with your longer term vision, meaningful goals, culture and customers. Please like, subscribe and share this podcast to help others gain insights and create a better future. Let’s get back to the episode.

Quotes

 23:05min So the TPS managerial was there, too, so that managers could create an environment that was favourable for this stuff. So people would surface problems rather than sweeping them under the rug. 

 23:59min You can't have a commitment if you don't really understand some of the details. You don't need to be an expert. But you need to understand why set up a quick changeover would be important. If you don't understand that, how can you be passionate about telling people it's okay? To practice the changeover, take that time, make that investment.

 

Conclusion

What an entertaining first episode with Bruce Hamilton. Boy, he has some fantastic stories with the great thinkers in Lean. He has helped some of America's largest corporations – and some of its smallest – on the road to world-class practices. I can hear that humour plays a big part in Bruce's philosophy towards learning. We will continue the chat next week, Bruce. Join us next week for the concluding episode. This two-part episode series indeed provides insights to help us all create a better future. Talk to you next week, bye for now.

Links

 Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email [email protected]. Our website is www.bradjeavons.com.

Bruce's LinkedIn profile:linkedin.com/in/bruce-hamilton-a09a4616

Websites: oldleandude.org  (Blog), gbmp.org  (Company), neshingoprize.org  (Company)

What next?

1.     Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.

2.     Listen to the Enterprise Excellence Podcast,  #31Theory of Constraint Innovation and Optimising Outcomes with Lewis Trigger.

3.     Join our

To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.

Introduction

Welcome, everyone to Episode 57 of the Enterprise Excellence Podcast. We have Brion Hurley back on the show with us today continuing an amazing conversation. Last episode, we spoke about the power of data with the Six Sigma side of things and the power of going and seeing and the elements of Lean. And we started to connect this to the environmental side and have had some amazing conversations about how there is a win win. Brion, thank you so much for joining us again today.

Two Minute Tip

I think if I had a couple of minutes to talk to somebody, I would say, focus in on where is the biggest opportunity and impact you can have. Because at least you know, it's the biggest area, and you're most likely to get the support you need to continue working on that. And then I think it goes back to the simple, Lean principle of going to the Gemba. 

So if you're studying the water, walk the facility and look at all the pipes, pretend like you're a drop of water going through that facility and walk the flow. And see every time there's leaks, and there's condensation, and then there's water being wasted down the drain. It will open your eyes up to walk that value stream and look for the waste in that process. And I think you'll find a lot of great opportunities that people might have said, we've already looked at all this stuff, but they haven't looked at it from that exact perspective. And so, I think that could be a way to bring it in. 

Or consider the energy. Where does the electricity come into the building? And how does it get dissipated out into the facility. It was a spaghetti diagram of mess when I saw the facility map at the at the site I worked at. So, I guess I would say pick the biggest priority impact from the environment standpoint, and then walk the value stream and go see. And I think you'll find a lot of great opportunities there and do it with a team make sure you're not doing it by yourself.

Free download - system boundary map template

Go to enterpriseexcellencepodcast.com/downloads to get hold of a system boundary map template that will help you map out your organisation's current impact and waste reduction opportunity. This great tool allows an organisation to create a baseline of opportunity both environmentally and economically. You can use the template to track and motivate progress towards a greener, more profitable future. 

 

Links

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email [email protected]. Our website is www.bradjeavons.com.

Brion is available on LinkedIn here

Brion's email: [email protected]

Brion's website: leansixsigmaforgood.com  

What next?

1. Join our membership page to access a system boundary map template that will help you map out your organisation's current impact and waste reduction opportunity. 
2. Listen to the Enterprise Excellence Podcast #49: How to achieve circularity in your workplace with Ashleigh Morris.
3. Watch our episode unpacking Brad's brain!

To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.

Keywords

Data, people, problem, lean, projects, environmental, sigma, organisation, Gemba, facility, impact, started, business, cost, opportunity, customers, improvement, environment, paybacks.

Introduction

Welcome to Episode 56 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Brion Hurley on the show with us today. Brion is on the episode to talk about an issue close to my heart: how can we achieve economic outcomes for an organisation while helping our planet? The topic today is Lean Six Sigma for good. And I'm so looking forward to this episode. 

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Free download - system boundary map template

Go to enterpriseexcellencepodcast.com/downloads to get hold of a system boundary map template that will help you map out your organisation's current impact and waste reduction opportunity. This great tool allows an organisation to create a baseline of opportunity both environmentally and economically. You can use the template to track and motivate progress towards a greener, more profitable future. 

Quotes 

15:25min So get the data that is going to help you focus on which area to look at for the details, but don't expect the system to tell you all the details.

20:40min You know, I think the good thing is that a lot of these things are win-wins. So whether they care about the environment or not, this is the right thing to do. This saves money. This attracts employees. This gives us good PR. This reduces our permit fees or our electricity costs. Do you know? So I think trying to show the multitude of ways in which improving the environment helps the business. It'll hopefully, one or more of those will be enough to get people interested, and then hopefully, it's not so much about; we're just doing this because it's the right thing to do. But it's good for business too, and, and hopefully, you know, they'll come around to it. I really think if people get into this and really study and look at the impacts to our environment, I think they'll gain an appreciation for it. 

Conclusion

What a fascinating initial episode with Brion Hurley on the topic of Lean Six Sigma for Good. I have gained many insights and look forward to learning more in the next episode of this two-part series. Join us next week for the concluding episode. This two-part episode series truly provides insights to help us all create a better future. Talk to you next week, by for now.

Links

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email [email protected]. Our website is www.bradjeavons.com.

Brion is available on LinkedIn here. Brion's email: [email protected]. Brion's website: leansixsigmaforgood.com  

What next?

1. Join our membership page to access a system boundary map template that will help you map out your organisation's current impact and waste reduction opportunity. 
2. Listen to the Enterprise Exce

To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.

Introduction

Welcome to Episode 55 of the enterprise excellence podcast. I'm so pleased to welcome back Mr. Michael Bremmer to the second episode  on Michael's background and his book, How to Do a Gemba Walk, a Leaders Guide. In the first episode, we covered the topic of finding a purpose for a walk, and then also listen, look and learn during a walk. Today, we're going to cover experimentation, and also evaluation further. Let's get into the episode.

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Download

Go to enterpriseexcellencepodcast.com/downloads to get hold of a Gemba Walk template Michael has kindly provided for you. 

 Two Minute Tip

Well, I think what we talked about earlier, is it realize that whatever you do at the outset, isn't what you should be doing two years from now. And so if I know that I want to be doing something different, and something better two years from now, I need to start. What's the groundwork that I need to lay now, so that I can measure the effectiveness of the experiment? So we've got an improvement experiment we're going to do, how am I going to assess if that is working well? And in putting that framework together, I don't want to be the sole source of coming up with the framework. I want to bounce this idea off of different levels of people within my team, if I'm just running a team, or in an organization at different levels of the organization, and bouncing that across my peers. And then I would be sharing it. If I was the CEO, I would be sharing what we're doing with other CEOs, especially those that I respect, and saying, here's how we're thinking about going about this, you know, do you have any other thoughts or things we should be thinking? So right from the get go, I'm trying to change my perspective of what's the best way for us to be able to, you know, to go about doing this? Just one addition to that, if I'm the assigned improvement resource with within the organization; which many people like to give to somebody and make it their specialty. So I've got the continuous improvement staff, I wouldn't only be thinking about what do we need to be doing to do the improvement thing, because that's kind of the job. But I would be thinking, what are actions can I take as a as a CI leader, that that's going to better engage my leadership team, and get them more actively involved with what is going-on. 

Links

 Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email [email protected]. Our website is www.bradjeavons.com.

Michael can be found on LinkedIn: linkedin.com/in/michael-bremer-25712b.

What next?

1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.
2. Join our membership page to access the Gemba Walk template that Michael has kindly provided.

End of Show Key Takeaways  

1.     The power of creating a learning organisation and the part gemba can play.
2.     The power of diversity in creating a learning organisation. 

Thanks again for your knowledge and insights Mich

To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.

Introduction

Welcome to episode 54 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Michael Bremer on the show with us today. Michael is the Vice President of the Association for Manufacturing Excellence Awards. He is on the advisory board of Dominican University and is the author of the award-winning book How to do a Gemba Walk – A leaders guide. Michael has dedicated his career to sharing knowledge and helping organisations worldwide improve to create a better future. Let's get into the episode, Michael thank you for joining us today.

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

 

Download

 Go to enterpriseexcellencepodcast.com/downloads to get hold of a Gemba Walk template Michael has kindly provided for our listeners.

 Quotes 

03:38min And I think it's so important for organisations to find ways to improve more effectively on an ongoing basis.

07:00min It's a challenge for people to know what highly effective improvement practices look like because most people have never seen it.

09:08min And so your standard work moves from being this list of activities to much more behavioural change first of all for yourself. And then as you start to do that, then I think influencing the way that it is others are behaving and helping them to become actually better people in life. 

 Links

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email [email protected]. Our website is www.bradjeavons.com.

Michael can be found on LinkedIn: linkedin.com/in/michael-bremer-25712b.

What next?

1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.
2. Listen to the Enterprise Excellence Podcast,  #42 Hugh Alley, who talks about supporting frontline supervisors.
3. Join our membership page to access the Gemba Walk template that Michael has kindly provided.

Conclusion

What a great initial episode with Michael Bremer on the topic of Leadership Gemba. I have gained so many insights and look forward to learning more in the next epsidode of this two part series. Join us next week for the concluding episode. This two part episode series truly provides insights to help us all create a better future. Talk to you next week, bye for now. 

To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.

Introduction

Welcome to episode 53 of the Enterprise Excellence Podcast. Today we are chatting again with Mr David Mann in the final instalment of this 2 part chat. In the previous episode with David, we discussed creating a Lean management system with visual controls at the front line to capture the green and red actions hour by hour. In a red case, the frontline workers are asked what they believe caused the delay and that initial data is collected. This data goes to an accountability meeting, which involves the cross-functional support people above. And then another visual accountability system is created off the back of that meeting, where you're committing to get things fixed and solved. We talked about showing employees respect by asking them to contribute to problems that aggravate them daily. The Lean system that David developed had a powerful positive effect on how people think about the place where they come to work every day. It is a great episode to listen to before this one if you have the chance.

Today we chat about middle management and senior management in the Lean System and whether their skin in the improvement game is vital. 

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Two Minute Tip: Go to the Place, Look at the Process, Talk to the People.

 

32:43min So I would go to the place. Look at the process, you know, the owner of the chalk circle, talk to the people. And consider that what you're looking for is the health of the production system at the front line. So getting a coffee cup and a T-shirt with the month's program is very different from going and seeing yourself, and I think that element is really straight Toyota. Go to the floor scope, go look for yourself, and be well enough prepared that you can evaluate what you're seeing. And where intervention is called for, you have the resources and knowledge to at least call for intervention; if not, do the intervention yourself.

Key Takeaways

1. Make challenges visible

2. Lead and support the teams creating value

David mentioned the importance of leadership going to where value is created in their organisations to learn. From this learning, they can reflect and take action to improve themselves or help others if needed to build and sustain a culture of continuous improvement. David also mentioned the importance of the team huddle above the front line team. This huddle is critical to overcoming impediments and supporting continuous improvement where value is created. Front line teams can't do everything themselves; they are busy producing the value. They need support from other teams to overcome challenges and improve for their customers.

What next?

1. Connect with David Mann - not the motorcycle artist! via his website: https://dmannlean.com
2. Listen to Episode #52 Part 1 with David Mann to listen to Lean on the frontline.
3.  Join our membership page to access David's Lean Management System Form.
4. Read article - Lean for Frontline.

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email [email protected]. Our website is www.bradjeavons.com.

To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.

SummaryKeywords

Problem, people, factory, supervisors, lean, work, system, production, David, inventory, excellence, organisation, Toyota, department, visual, support, line, management system, psychology, accountability

Introduction

Welcome to episode 52 of the Enterprise Excellence Podcast. Early on in my journey into Enterprise Excellence, I came across a pivotal book that helped me and the people I worked for understand how they could support and sustain an excellence journey. The book was Creating a Lean Culture, written by Mr David Mann. I am so pleased to have David on the show with us today to share knowledge and insights into the work he has been doing with the Lean Management System, a critical approach to sustaining excellence journeys. Let's get into the episode, David; thank you so much for joining us today.

 

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

 

Quotes

04:40min So, a part of the change from the mass production batch and queue system to the flow and pull system was a change in the pay system. So production operators, factory floor guys and gals, had, you know, for the past 90 years been paid on a piece-rate basis. So the more inventory you made, the more money you earned. It was a direct feedback loop for just producing more and more and more stuff that would be stacked higher and higher and higher and higher. And that was going to change.

 

Wow, what a great chat with David about implementing a Lean system into a business in a respectful way. David has given us a pretty deep discussion here of implementing a visual and behavioural lean management system with red and green measures and improvement actions. He also talked about the ultimate level of respect that leaders can show their people is to help them resolve problems on the front line. There is much more to come from this chat with David on middle and senior management's role in a Lean transformation journey. We will continue the deep dive into Lean with David in Part 2, which will be out next week. Thanks for listening, and please like, subscribe and share this podcast to help others create a better future.

 

What next?

1.     Connect with David Mann - not the motorcycle artist! via his website: https://dmannlean.com

2.     Listen to Episode 29 Quantam Lean Thinking with Sean Fields and Dr Michael Sanders.

3.     Join our membership page to access free planning resources - David has kindly provided a form for you to download.

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email [email protected]. Our website is www.bradjeavons.com.

To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.

Keywords

People, business, sport, involve, goals, achieve, glen, rugby, leaders, team, great, excellence, culture, understand, Glenn, life, amazing, values, world, leading.

Introduction

Welcome to episode 51 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Glen Panoho on the show with us today. Glen played prop forward for one of the greatest Rugby teams ever, 1998 – 2003 with the Australian Wallabies. Glen now leads culture and safety with a leading civil construction company in Australia. I am so looking forward to this conversation covering excellence in sport and business.

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Key Takeaway - Sport and business share commonalities in achieving excellence. 

When you think about it, both involve humans, both are competitive situations, both are won or lost by teams. The important aspect for me in business is, have we helped frontline teams form their field of play, the reason for playing, challenging goals, and visual scoreboard as any team would have in sport? If we can help these teams align this field of play to the organisation's strategic direction, that is powerful. Thanks again for everything you have done in sport Glenn and for continuing the search for business excellence.

Links

 

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email [email protected]. Our website is www.bradjeavons.com.

Glen can be found on LinkedIn here.

Thanks, Glen, for a great chat about being an Aussie representative in rugby.

What next?

1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.
2. Listen to the Enterprise Excellence Podcast,  #47 James Kerr, who also talks about great sporting teams and business.
3. Join our membership page to access free planning resources.

To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.

Introduction

Welcome to episode 50 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Subhanjan Sarkar on the show with us today. Subhanjan's purpose is to help sales teams worldwide improve and achieve great results for their customers and themselves. Subhanjan has extensive knowledge and experience in IT, the origins of the new buyer-led transaction era and excellence in value transaction outcomes. Today we will explore how to understand and align with a customer's buying journey to deliver outcomes that exceed expectations for customers and your organisation. 

 Proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Key Takeaways

 
1. Think long-term

This first key takeaway, to think long-term with sales and the importance of this starting with senior leadership, was a great insight from Subhahnjan. Senior leadership need to make a significant culture shift from short term commodity-based sales to longer-term trusting relationships and adding value to have any chance of achieving success.

2. Understand your customer and align with their buying journey

 The second key takeaway, understanding your customer and aligning with their buying journey, is critical in achieving sales excellence. Subhanjan mentioned starting early in a customer's buying journey at the discovery phase. In the discovery phase, the customer doesn't know that they require a solution and who could help them. In this stage, customers need salespeople to take the time to understand them and their world. Plan how to connect with customers with abundance and value and build a process. 

 Customer Journey Mapping is a great technique to help a team start to think this way. Go to enterpriseexcellencepodcast.com/downloads to find customer journey mapping templates and resources. You can also find Subhanjan's thought-provoking e-book "What I Learnt Today" that he has kindly supplied for our listeners.

Two Minute Tip - Get into the buying journey early, connect with them, research for them, aid them, and you will have a seat at the table.

 My tip is that start really early. And that's sometimes may be daunting because you may not know what to do. And that's okay. Because the buyer possibly at that point doesn't know themselves. But if you are being a partner of that journey of not knowing and the discovery, I can guarantee you; you will have the permission to be on the table. And actually put in the time. As a salesperson, instead of cold calling, if we did research and knowledge sharing and sense-making for our prospects, I think we will be in a much better position. So my thought is that if you can somehow ensure that you are starting early and getting on that journey that the buyer is starting now, which will culminate 18 months from today.  Start early, be there for what they need. Connect them, search for them, aid them, and you will have a seat at the table.

What next?

Connect with Subhanjan Sarkar: LinkedIn
Download Subhanjan's e-book from our website: What I Learnt Today

Listen to podcast 27: Agile Sales with Brad Jeavons.

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you’d like to speak to him about how he can help your business, call him on 0402 448 445, or em

To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.

Introduction

Welcome to episode 49 of the Enterprise Excellence Podcast. It is such a pleasure to have Ashleigh Morris on the show with us today. Ashleigh has been recognised as one of our worlds most influential leaders in Corporate Social Responsibility. Ashleigh has dedicated her career to helping shift organisations to a more sustainable circular future for generations to come. She is joining us today to share knowledge on how organisations can move towards becoming more circular. Let’s get into the episode, Ashleigh thank you so much for your time. 

Key Takeaways 

There were two key takeaways for me from this episode

1.     Design, Maintain, Regenerate
How do we design out waste and pollution, maintain products at their highest value for as long as possible (which links back to the way we design products in the first place) and how do we  help to regenerate our natural system. Wouldn’t it be a wonderful, sustainable world where our economy is designed with no waste or pollution, products and services are maintained at a high level of value for a long time with a financial approach to suit and we all regenerate the natural world.

2.     Involve everyone in planning and execution 
This is such a common topic on this podcast. So many of our worlds experts who come on this show to discuss Enterprise Excellence raise this as a key topic in achieving sustainable change. Start with creating a plan, involve others and gain feedback, make adjustments. Then help others in your organisation form their aligned plans and approaches to executing them in a way that creates a connected organisational organism. An organisation system that can adjust and move quickly as one to create a better future. 

Two Minute Tip

So if you've never heard of the circular economy, or you've heard about it in the context of it's better recycling and better waste management, what I want to share with you is that it's about the economy. It's an economic model. And there's three key principles. And I would love you to reframe them as questions for your organization for your home life or your community or whether you know, your kids school, which are, how can we design out waste and pollution? How can we keep products and materials at the highest value for as long as possible? And how can we regenerate the natural system? I think if you had those those three principles, reframed as questions that will make sure that you're part of this new economy that we're trying to create, which is all about circularity, circulation of value versus extraction of value.

Quotes

09:47min So the circular economy is an economic performance based model that is designed to be restorative and regenerative. It has three key principles, which are really easy and logical, first, design out waste and pollution. So we're not dealing with waste at end of pipe here, we're designing it out through better processes. Keep products and materials at the highest value for as long as possible. We no longer want to make things to break, we want to build things to last and have a new commercial strategy to support that. Last is to regenerate natural systems. Look, we've gone so far beyond, you know, an approach to do less bad, we actually need to do more good. And for us to linear economies, extractive we take more than we ever give back to our natural environment. 

What next?

1. Read our article: How a business can move towards the circular economy
2. Download this simple work instruction on strategy

To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.