behaviors, people, organization, kpi, book, focused, assessment, journey, system, results, kpis, Morgan, calibrating, excellence, measure, culture, world, assess, continue, elements

Welcome to Episode 64 of the Enterprise Excellence Podcast. I'm so pleased to have Dr Morgan Jones back on the show with us today. Morgan will be chatting to us today about Why Bother? Why and how to assess your continuous improvement culture. What an important book. I'm so looking forward to this conversation. 

 Morgan spoke to us in our last episode, number 63. I encourage you to listen to episode 63 before this one if you haven't already. In a nutshell, though, we spoke about

• KBI's and KPI's - why it is important to measure behavioural rather than performance indicators.
• Measurement system - focused on behaviours.
• What does an assessment look like because it can vary, depending on where the organisation is operating.
• How to calibrate an assessment.

Today we deep dive into calibrating an assessment and the language that assessors can use to encourage interview responses.

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

What a great episode. It’s hard to believe that we are already heading into December, the last month of the year. We will be taking a break from Christmas Day until Tuesday the 10th of January, 2022. We hope that you and your family and friends have a wonderful Christmas and we welcome you back in the New Year. There are some absolutely cracking episodes that you could go back and listen to on the break – feel free to email me your favourite and we can have a chat about the best ones of the season.

Remember to go to enterpriseexcellencepodcast.com/downloads to get hold of many resources that we and our guests have provided. It is becoming a useful little library of tools that we chat about on the show. Please like, subscribe and share this podcast to help others gain insights and create a better future.

Morgan, thank you so much again, I really appreciate your knowledge and time and thank you for creating such a wonderful book to help us all. Cheers, Morgan. Bye for now.

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email [email protected]. Our website is www.bradjeavons.com.

Dr Morgan Jones is contactable on LinkedIn. The book is on preorder - due in September 24th, 2021.

1. Watch our own episode (#27) with Brad Jeavons, all about Agile Sales on YouTube, and subscribe to our YouTube channel.
2. Listen to the Enterprise Excellence Podcast,  #44 How to master facilitation and achieve great group outcomes with Dr Morgan Jones.
3. Join our membership page to access free planning resources.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

behaviors, people, organization, kpi, book, focused, assessment, journey, system, results, kpis, Morgan, calibrating, excellence, measure, culture, world, assess, continue, elements

Welcome to Episode 63 of the enterprise excellence Podcast. I'm so pleased to have Dr Morgan Jones back on the show with us today. Morgan will be chatting to us today about Why Bother? Why and how to assess your continuous improvement culture. What an important book. I'm so looking forward to this conversation. Morgan, thank you so much for joining us today.

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Remember to go to enterpriseexcellencepodcast.com/downloads to get hold of the Enterprise Excellence big picture map to help your organisation explore its excellence journey. Please like, subscribe and share this podcast to help others gain insights and create a better future.

03:58min How do you want people to behave in the new world? And how do you reinforce or keep that going? 

20:07min Senior leaders are responsible for the culture of the organisation, for managing and continuing to improve, and manage it, lead it.

Let's call this episode to an end, Morgan, and continue our chat next week. Thanks for the talk today on your book Why Bother?  Have a great week all, and catch you next time.

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email [email protected]. Our website is www.bradjeavons.com.

Dr Morgan Jones is contactable on LinkedIn. The book is on preorder - due in September 24th, 2021.

1. Watch our own episode (#27) with Brad Jeavons, all about Agile Sales on YouTube, and subscribe to our YouTube channel.
2. Listen to the Enterprise Excellence Podcast,  #44 How to master facilitation and achieve great group outcomes with Dr Morgan Jones.
3. Join our membership page to access free planning resources.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Visual, operators, workplace, people, organisation, executive, create, connect, hear, supervisor, flow, thinking, shift, company, visual displays, leader, leadership, happen, speak.

Welcome to Episode 62 of the Enterprise Excellence Podcast. It is such a pleasure to have Dr Gwendolyn Galsworth back on the show with us today. Gwendolyn is a leader in the visual workplace, a best selling author and a legend in Enterprise and Operational Excellence. Gwendolyn spoke to us in our last episode, number 61. I encourage you to listen to episode 61 before this one if you haven't already. In a nutshell, we spoke about two questions for both the frontline and supervisors to ask themselves:

1. What do I need to do?
2. What do I need to share?

Today we speak about the connection between the operators and senior leadership. Can the passion in the frontline created from a visual workplace be reciprocated at the executive level?

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Go to enterpriseexcellencepodcast.com/downloads to a Visual Workplace guide Gwendolyn has kindly provided. Please like, subscribe and share this podcast to help others gain insights and create a better future. Let’s get back to the episode.

I would, first of all, be very hesitant to advise until I saw the floor and got a measure, got a measure of the man or woman who was asking me and try and try to figure out what is it that they would be willing to begin with that was actually a substantial step forward. That is very important to know the measure of the person you're talking to. And hopefully, that they stay in place long enough for step one to be activated. 

But certainly, in 90% of the cases, I would begin with visual reality. Because it prepares the work culture for dramatic changes visual reality is not a dramatic change. It is in fact, simply completing the circle people know they need information and they get it Oh good. So it is taking a human need 50% of human brain function is dedicated to finding and interpreting visual data. There it is. 

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email [email protected]. Our website is www.bradjeavons.com.

Gwendolyn can be contacted via the "contact us" page on her website: https://www.visualworkplace.com. She is keen to find consulting partners, a university to house her training, and any person looking to undertake a visual transformation. Her email is [email protected].

1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.
2. Listen to the Enterprise Excellence Podcast,  #43 I-driven visual leadership, and #18 Work that makes sense with Dr Galsworth.
3. Join our membership page to access free planning resources, including the

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Visual, operators, workplace, people, organisation, executive, create, connect, hear, supervisor, flow, thinking, shift, company, visual displays, leader, leadership, happen, speak.

Welcome to Episode 61 of the Enterprise Excellence Podcast. It is such a pleasure to have Dr Gwendolyn Galsworth back on the show with us today. Gwendolyn is a leader in visual workplace, a best selling author and legend in the field of Enterprise and Operational Excellence. Gwendolyn spoke to us in Episode 43 about I driven leadership and operator lead  visual workplace in episode 18. Today we connect them both and discuss the connected visual workplace.

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Go to enterpriseexcellencepodcast.com/downloads to a Visual Workplace guide Gwendolyn has kindly provided. Please like, subscribe and share this podcast to help others gain insights and create a better future. Let’s get back to the episode.

01:44min Visual reality creates a language. Visual reality creates a language of operations. And it's a physical language. It's a language of visual devices. So what you are doing in a visual workplace is putting in that common language, putting in a common improvement, understanding, physically. That's what a visual workplace does.

09:43min We want to replace that with an elegant, doable model, implementable model. What we're putting in place in the workplace are physical devices that hold the message for us. Sometimes that message is about a goal, is about a KPI that needs to go in one direction or the other. But sometimes, it's about an attribute. It's about a single attribute that if it isn't, there will cause a lot of problems.

15:33min They have the skill, they know what the outcomes are, and they flow through it, and they just contribute, contribute. They go home happy. It's four o'clock in the morning; they go home happy. They have a good night's sleep. They can hardly wait for the next day. But it's the same thing for an executive. It's the same thing for a supervisor as well.

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email [email protected]. Our website is www.bradjeavons.com.

Gwendolyn can be contacted via the "contct us" page on her website: https://www.visualworkplace.com. She is keen to find consulting partners, a university to house her training, and any person looking to undertake a visual transformation. Her email is [email protected].

1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.
2. Listen to the Enterprise Excellence Podcast,  #43 I-driven visual leadership, and #18 Work that makes sense with Dr Galsworth.
3. Join our membership page to access free planning resources, including

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

people, problem, standard, solving, culture, organisations, behaviours, coach, problem solvers, Japanese, system, hr, thought, Toyota, question, plant, barrier, teaching, talking

Welcome to episode 60 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Mike Hoseus on the show with us today. Mike is the co author of Toyota Culture with Dr Jeff Liker. Mike has dedicated his career to helping organisations create cultures of continuous improvement. Creating systems of willing and able problem solvers at all levels of the organisation. Let’s get into the episode. Mike thank you so much for joining us today. 

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

What a great episode! Remember, you can go to our website enterpriseexcellencepodcast.com/downloads to download a diagram Michael helped me form, which outlines the link between an organisation's behavioural and operating systems, root cause problem-solving, innovation and improvement. 

Youtube Full episode: https://youtu.be/QXmau6vvVdM?si=Kri-kv1ExFXCoz1E

Two-Minute Tip: https://youtu.be/sAJNLzyMU80?si=wZqrVhoYirKYI2cx 

Enterprise Excellence Academy: https://www.enterpriseexcellenceacademy.com/podcast/episode/4e44c0b2/60-how-to-create-a-system-of-willing-and-able-problem-solvers-with-mike-hoseus

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email [email protected]. Our website is www.bradjeavons.com.

Mike can be contacted via LinkedIn:  linkedin.com/in/mikehoseus

1.     Watch our 2-minute tip, Common Goal with Rugby and subscribe to our YouTube channel.

2.     Listen to the Enterprise Excellence Podcast,  #46 Peter Hines, passionate about improving HR and the people value stream.

3.     Join our membership page to access free planning resources.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

organisation, people, tps, books, management, Shingo, called, problem, kaizen, company, create, lean, business,  understand, productivity, direct observation, manufacturing

Welcome to Episode 59 of the enterprise excellence podcast. It is such a pleasure to have Mr Bruce Hamilton back on the show with us today. Bruce has created some of the most engaging knowledge transferring content I've ever come across in Lean, one of those being Toast Kaizen. In this episode, we chat about the importance of thinking longer-term and bigger picture and supporting the journey with visionary leadership. 

I encourage you to listen to episode 58 before this one if you haven't already. 

Let's get into the episode. 

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Go to enterpriseexcellencepodcast.com/downloads to download an Enterprise Excellence Big Picture map which will allow you to analyse your organisations systems in line with your longer term vision, meaningful goals, culture and customers.  

06:17min Well, there's a quote from Eli Goldratt, "think globally and act locally", that is always on my mind. If you kind of look at that time frame, we arbitrarily have divided a continuum into buckets, you know, seconds, minutes, hours, weeks, months, and so on. And somewhere, there's this long-term view, and that's distant. So, where do we focus? We're right here in the present. We're always focusing on the present. What are we doing today? 

And yeah, it's out there somewhere. So, our actions are never, or not often enough, based upon that big picture. And I think we would all be better off if we were doing that. We wouldn't be having these awful news stories about the environment. And, you know, those worries if we were thinking out in the future, but then, you know, doing something about it every day. So, everybody every day, that's the slogan of our organisation. We've got to; you've got to do something every day. And you'll learn that way.

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email [email protected]. Our website is www.bradjeavons.com.

Bruce's LinkedIn profile:linkedin.com/in/bruce-hamilton-a09a4616

Websites: oldleandude.org  (Blog), gbmp.org  (Company), neshingoprize.org  (Company)

Email: [email protected]

1.     Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.

2.     Listen to the Enterprise Excellence Podcast,  #31Theory of Constraint Innovation and Optimising Outcomes with Lewis Trigger.

3.     

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

organisation,  people, TPS, books, management, Shingo, problem, Kaizen, company, create, lean, business, understand, productivity, direct observation, manufacturing

Welcome to Episode 58 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Bruce Hamilton on the show with us today. Bruce has created some of the most engaging, knowledge transferring content I have ever come across in lean, one of those being Toast Kaizen. Bruce is also an author and educator who has helped some of Americas largest and smallest organisations on the road to world class practices. Let’s get into the episode. Bruce thank you so much for joining us today. 

Go to enterpriseexcellencepodcast.com/downloads to download an Enterprise Excellence Big Picture map which will allow you to analyse your organisations systems in line with your longer term vision, meaningful goals, culture and customers. Please like, subscribe and share this podcast to help others gain insights and create a better future. Let’s get back to the episode.

 23:05min So the TPS managerial was there, too, so that managers could create an environment that was favourable for this stuff. So people would surface problems rather than sweeping them under the rug. 

 23:59min You can't have a commitment if you don't really understand some of the details. You don't need to be an expert. But you need to understand why set up a quick changeover would be important. If you don't understand that, how can you be passionate about telling people it's okay? To practice the changeover, take that time, make that investment.

What an entertaining first episode with Bruce Hamilton. Boy, he has some fantastic stories with the great thinkers in Lean. He has helped some of America's largest corporations – and some of its smallest – on the road to world-class practices. I can hear that humour plays a big part in Bruce's philosophy towards learning. We will continue the chat next week, Bruce. Join us next week for the concluding episode. This two-part episode series indeed provides insights to help us all create a better future. Talk to you next week, bye for now.

 Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email [email protected]. Our website is www.bradjeavons.com.

Bruce's LinkedIn profile:linkedin.com/in/bruce-hamilton-a09a4616

Websites: oldleandude.org  (Blog), gbmp.org  (Company), neshingoprize.org  (Company)

1.     Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.

2.     Listen to the Enterprise Excellence Podcast,  #31Theory of Constraint Innovation and Optimising Outcomes with Lewis Trigger.

3.     Join our me

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Welcome, everyone to Episode 57 of the Enterprise Excellence Podcast. We have Brion Hurley back on the show with us today continuing an amazing conversation. Last episode, we spoke about the power of data with the Six Sigma side of things and the power of going and seeing and the elements of Lean. And we started to connect this to the environmental side and have had some amazing conversations about how there is a win win. Brion, thank you so much for joining us again today.

I think if I had a couple of minutes to talk to somebody, I would say, focus in on where is the biggest opportunity and impact you can have. Because at least you know, it's the biggest area, and you're most likely to get the support you need to continue working on that. And then I think it goes back to the simple, Lean principle of going to the Gemba. 

So if you're studying the water, walk the facility and look at all the pipes, pretend like you're a drop of water going through that facility and walk the flow. And see every time there's leaks, and there's condensation, and then there's water being wasted down the drain. It will open your eyes up to walk that value stream and look for the waste in that process. And I think you'll find a lot of great opportunities that people might have said, we've already looked at all this stuff, but they haven't looked at it from that exact perspective. And so, I think that could be a way to bring it in. 

Or consider the energy. Where does the electricity come into the building? And how does it get dissipated out into the facility. It was a spaghetti diagram of mess when I saw the facility map at the at the site I worked at. So, I guess I would say pick the biggest priority impact from the environment standpoint, and then walk the value stream and go see. And I think you'll find a lot of great opportunities there and do it with a team make sure you're not doing it by yourself.

Go to enterpriseexcellencepodcast.com/downloads to get hold of a system boundary map template that will help you map out your organisation's current impact and waste reduction opportunity. This great tool allows an organisation to create a baseline of opportunity both environmentally and economically. You can use the template to track and motivate progress towards a greener, more profitable future. 

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email [email protected]. Our website is www.bradjeavons.com.

Brion is available on LinkedIn here

Brion's email: [email protected]

Brion's website: leansixsigmaforgood.com  

1. Join our membership page to access a system boundary map template that will help you map out your organisation's current impact and waste reduction opportunity. 
2. Listen to the Enterprise Excellence Podcast #49: How to achieve circularity in your workplace with Ashleigh Morris.
3. Watch our episode unpacking Brad's brain!

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Data, people, problem, lean, projects, environmental, sigma, organisation, Gemba, facility, impact, started, business, cost, opportunity, customers, improvement, environment, paybacks.

Welcome to Episode 56 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Brion Hurley on the show with us today. Brion is on the episode to talk about an issue close to my heart: how can we achieve economic outcomes for an organisation while helping our planet? The topic today is Lean Six Sigma for good. And I'm so looking forward to this episode. 

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Go to enterpriseexcellencepodcast.com/downloads to get hold of a system boundary map template that will help you map out your organisation's current impact and waste reduction opportunity. This great tool allows an organisation to create a baseline of opportunity both environmentally and economically. You can use the template to track and motivate progress towards a greener, more profitable future. 

15:25min So get the data that is going to help you focus on which area to look at for the details, but don't expect the system to tell you all the details.

20:40min You know, I think the good thing is that a lot of these things are win-wins. So whether they care about the environment or not, this is the right thing to do. This saves money. This attracts employees. This gives us good PR. This reduces our permit fees or our electricity costs. Do you know? So I think trying to show the multitude of ways in which improving the environment helps the business. It'll hopefully, one or more of those will be enough to get people interested, and then hopefully, it's not so much about; we're just doing this because it's the right thing to do. But it's good for business too, and, and hopefully, you know, they'll come around to it. I really think if people get into this and really study and look at the impacts to our environment, I think they'll gain an appreciation for it. 

What a fascinating initial episode with Brion Hurley on the topic of Lean Six Sigma for Good. I have gained many insights and look forward to learning more in the next episode of this two-part series. Join us next week for the concluding episode. This two-part episode series truly provides insights to help us all create a better future. Talk to you next week, by for now.

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email [email protected]. Our website is www.bradjeavons.com.

Brion is available on LinkedIn here. Brion's email: [email protected]. Brion's website: leansixsigmaforgood.com  

1. Join our membership page to access a system boundary map template that will help you map out your organisation's current impact and waste reduction opportunity. 
2. Listen to the Enterprise Excell

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Welcome to Episode 55 of the enterprise excellence podcast. I'm so pleased to welcome back Mr. Michael Bremmer to the second episode  on Michael's background and his book, How to Do a Gemba Walk, a Leaders Guide. In the first episode, we covered the topic of finding a purpose for a walk, and then also listen, look and learn during a walk. Today, we're going to cover experimentation, and also evaluation further. Let's get into the episode.

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Go to enterpriseexcellencepodcast.com/downloads to get hold of a Gemba Walk template Michael has kindly provided for you. 

Well, I think what we talked about earlier, is it realize that whatever you do at the outset, isn't what you should be doing two years from now. And so if I know that I want to be doing something different, and something better two years from now, I need to start. What's the groundwork that I need to lay now, so that I can measure the effectiveness of the experiment? So we've got an improvement experiment we're going to do, how am I going to assess if that is working well? And in putting that framework together, I don't want to be the sole source of coming up with the framework. I want to bounce this idea off of different levels of people within my team, if I'm just running a team, or in an organization at different levels of the organization, and bouncing that across my peers. And then I would be sharing it. If I was the CEO, I would be sharing what we're doing with other CEOs, especially those that I respect, and saying, here's how we're thinking about going about this, you know, do you have any other thoughts or things we should be thinking? So right from the get go, I'm trying to change my perspective of what's the best way for us to be able to, you know, to go about doing this? Just one addition to that, if I'm the assigned improvement resource with within the organization; which many people like to give to somebody and make it their specialty. So I've got the continuous improvement staff, I wouldn't only be thinking about what do we need to be doing to do the improvement thing, because that's kind of the job. But I would be thinking, what are actions can I take as a as a CI leader, that that's going to better engage my leadership team, and get them more actively involved with what is going-on. 

 Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email [email protected]. Our website is www.bradjeavons.com.

Michael can be found on LinkedIn: linkedin.com/in/michael-bremer-25712b.

What next?

1. Watch our 2 min tip: Common Goal with Rugby and subscribe to our YouTube channel.
2. Join our membership page to access the Gemba Walk template that Michael has kindly provided.

1.     The power of creating a learning organisation and the part gemba can play.
2.     The power of diversity in creating a learning organisation. 

Thanks again for your knowledge and insights Michae

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.