Today on the show we have Harini Gokul, Chief Customer Officer at AWS.

In this episode, we talked about the challenges of building and scaling customer success teams at companies like Amazon and Microsoft, and how they bake their customers’ customer perspectives into their work, to deliver true value for their customers.

We also discussed the importance of being proactive and knowing what your customers might be wanting next, the characteristics and traits Harini looks for when hiring for customer success and why she invites different department colleagues to be part of the hiring process.

As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on [email protected]. Don't forget to follow us on Twitter.

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.