In this episode, Josh Parnell sits down with David Boyd, founder and CEO of Call Inbound, at the 2025 AAPEX Show in Las Vegas. David shares how Call Inbound differentiates itself in the VoIP landscape by building a team sourced directly from the independent automotive repair industry, ensuring deep understanding of shop operations and challenges. The conversation highlights the power of actionable, daily data delivered through AI-powered call analysis, helping shop owners improve appointment conversion rates and drive consistent team development. Finally, David emphasizes the importance of servant leadership, discussing how mentorship, vulnerability, and ongoing personal growth are critical to successful leadership both inside and outside the workplace.

Learn more about Promotive or start your next search at https://www.gopromotive.com.

Visit https://www.tekmetric.com to book a demo and see how Tekmetric can help you run your shop with more clarity and confidence.

Visit https://auto.tekmetric.com/4r7jaUw to register for Tektonic In Houston, Texas, April 9th - 11th.

Stop managing chaos and start leading with purpose. Visit https://www.limitlessleadership.co to learn more about Limitless Leadership coaching, training, and speaking.

Timestamps:

00:00 "Missed Calls Cost Businesses"

03:52 "Guest Engagement to Build Trust"

09:53 Differentiating Your Services Effectively

12:36 Industry Expertise Drives Client Success

14:56 Advisor Training Drives Shop Success

17:16 Coaching for Better Customer Calls

20:46 Servant Leadership Through Actions

26:38 "The Power of Coaching"

27:32 "Face It Till You Grow"

30:44 "Aspiring vs True Core Values"

I'm Josh Parnell, Founder and CEO of Limitless Leadership. With a team of leadership coaches, trainers, and speakers, Limitless Leadership helps aspiring leaders tap into unrecognized potential to achieve limitless results.

For more information, please visit https://www.limitlessleadership.co.