With a growing shop, a great local reputation and a team that ran the business without him, Allen Baughman thought he'd finally built the dream operation every shop owner chases, but instead his top performers were quietly telling his techs the shop was a sinking ship and plotting to start their own.
In this episode, Allen breaks down the mistakes that led to 10 empty bays and him being forced to turn wrenches again, the pay plan switch that erased his profit for six straight months and the vital leadership and culture lessons that he learned to turn everything around and build a $5.6M repair shop.
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