Pam Lundell shares a touching story from her emails and letters from widows, widowers, and those on a grief journey. She talks about a hairstylist named Sarah who, during a haircut for an elderly couple, unknowingly brought them their last best moment of happiness before the wife's sad passing in March. Pam encourages her listeners to look for opportunities to make a difference and reminds them that even the smallest of gestures can have repercussions that go unseen.