Today on the show we have Dominic Constandi, Chief Customer Officer of ZoomInfo.

In this episode, Dominic shares his favourite country he has visited and how the experience has influenced his work in customer success.

We then discussed what separates Disney from all other theme parks and we wrapped up by discussing how ZoomInfo unifies the customer experience across the various touch points and stops their customers from feeling like they are going through a generic process.

As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on [email protected]. Don't forget to follow us on Twitter.

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.