Communication can make or break trust on a team, especially when the conversation gets tense. In this episode, Whitney Putnam and GLN President and CEO David Ashcraft talk about one of the most common leadership challenges: how to communicate with clarity, candor and care when the stakes are high. They unpack a real moment from a recent GLN all-staff meeting, where a public challenge created tension, required follow-up and ultimately helped sharpen strategy. Whitney and David explore why leaders often think they are being clear when others are hearing something different, how trust makes hard conversations possible, and why "keeping short accounts" can prevent tension from becoming toxic. This conversation gives leaders a practical look at how honest communication, handled with humility and follow-through, can strengthen both the work and the relationship.