Designer's Oasis

EP #21| Being Boutique - How to Turn your Clients into Natural Evangelists


Listen Later

What I started to realize is that I was focused on the wrong thing. I didn’t need to - nor should I - compete on price. 

 

About a year ago I was invited to speak at the Designers On Social Summit and today I wanted to share this presentation with you because what I talked about is so near and dear to my heart. 

 

You see, years ago I struggled with pricing my services because I thought I needed to compete with the online design brands who were at the time offering $99/room designs.  What I started to realize is that I was focused on the wrong thing. 

I didn’t need to - nor should I - compete on price. 

 

Where my competitive edge really lied was in my ability to provide killer service. And that was developed in my years working in high-end hospitality design. 

 

So today, I’m sharing my presentation - Being Boutique - how to serve your clients so they become natural evangelists for your work. 

In this episode we answer questions like…

  1. How to provide excellent service to clients by doing ordinary things extraordinarily well
  2. How to create natural evangelists from your client base
  3. What it really means to “be boutique”

Here’s a glance at this episode…

[04:12] I share a brief introduction of myself, my background, and my business (and the journey to get where I am today)

 [06:00] I share a few of the key things we do to create opportunities to delight our clients that are not typically expected.

[10:23] I chat about prepping your clients for the inevitable delays that will happen.

[12:37] Want to learn how to turn your clients into real evangelists? I share how we go above and beyond with our project delivery and celebrate the end of each design project.

Resources mentioned in this episode: 

🗓️ MARK YOUR CALENDARS 🗓️ Annual Master Planning Workshop on November 10th, 2022

...more
View all episodesView all episodes
Download on the App Store

Designer's OasisBy Kate Bendewald

  • 5
  • 5
  • 5
  • 5
  • 5

5

58 ratings


More shows like Designer's Oasis

View all
A Well-Designed Business® | Interior Design  Business Podcast by LuAnn Nigara

A Well-Designed Business® | Interior Design Business Podcast

767 Listeners

Business of Design ® | Interior Designers, Decorators, Architects & Landscapers by Kimberley Seldon

Business of Design ® | Interior Designers, Decorators, Architects & Landscapers

205 Listeners

Business of Home Podcast by Business of Home, Dennis Scully

Business of Home Podcast

429 Listeners

Design Biz Survival Guide by Design Biz Survival Guide

Design Biz Survival Guide

63 Listeners

Call Her Daddy by Alex Cooper

Call Her Daddy

165,736 Listeners

Designed by Wingnut Social | Interior Design Business by Darla Powell

Designed by Wingnut Social | Interior Design Business

243 Listeners

Dear Alice | Interior Design by Alice Lane

Dear Alice | Interior Design

1,497 Listeners

Hot Young Designers Club | Interior Design Business Podcast by Hot Young Designers Club

Hot Young Designers Club | Interior Design Business Podcast

113 Listeners

Resilient by Design with Rebecca Hay by Rebecca Hay

Resilient by Design with Rebecca Hay

44 Listeners

Only Girl On The Jobsite by Renee Biery

Only Girl On The Jobsite

73 Listeners

Trade Tales by Business of Home, Kaitlin Petersen

Trade Tales

72 Listeners

The Interior Collective by IDCO Studio

The Interior Collective

284 Listeners

The Everygirl Podcast by The Everygirl Media Group

The Everygirl Podcast

306 Listeners

Interior Design Business by Terri Taylor

Interior Design Business

41 Listeners

The Mel Robbins Podcast by Mel Robbins

The Mel Robbins Podcast

20,604 Listeners