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About a year ago I was invited to speak at the Designers On Social Summit and today I wanted to share this presentation with you because what I talked about is so near and dear to my heart.
You see, years ago I struggled with pricing my services because I thought I needed to compete with the online design brands who were at the time offering $99/room designs. What I started to realize is that I was focused on the wrong thing.
I didn’t need to - nor should I - compete on price.
Where my competitive edge really lied was in my ability to provide killer service. And that was developed in my years working in high-end hospitality design.
So today, I’m sharing my presentation - Being Boutique - how to serve your clients so they become natural evangelists for your work.
In this episode we answer questions like…
Here’s a glance at this episode…
[04:12] I share a brief introduction of myself, my background, and my business (and the journey to get where I am today)
[06:00] I share a few of the key things we do to create opportunities to delight our clients that are not typically expected.
[10:23] I chat about prepping your clients for the inevitable delays that will happen.
[12:37] Want to learn how to turn your clients into real evangelists? I share how we go above and beyond with our project delivery and celebrate the end of each design project.
Resources mentioned in this episode:
🗓️ MARK YOUR CALENDARS 🗓️ Annual Master Planning Workshop on November 10th, 2022
5
5858 ratings
About a year ago I was invited to speak at the Designers On Social Summit and today I wanted to share this presentation with you because what I talked about is so near and dear to my heart.
You see, years ago I struggled with pricing my services because I thought I needed to compete with the online design brands who were at the time offering $99/room designs. What I started to realize is that I was focused on the wrong thing.
I didn’t need to - nor should I - compete on price.
Where my competitive edge really lied was in my ability to provide killer service. And that was developed in my years working in high-end hospitality design.
So today, I’m sharing my presentation - Being Boutique - how to serve your clients so they become natural evangelists for your work.
In this episode we answer questions like…
Here’s a glance at this episode…
[04:12] I share a brief introduction of myself, my background, and my business (and the journey to get where I am today)
[06:00] I share a few of the key things we do to create opportunities to delight our clients that are not typically expected.
[10:23] I chat about prepping your clients for the inevitable delays that will happen.
[12:37] Want to learn how to turn your clients into real evangelists? I share how we go above and beyond with our project delivery and celebrate the end of each design project.
Resources mentioned in this episode:
🗓️ MARK YOUR CALENDARS 🗓️ Annual Master Planning Workshop on November 10th, 2022
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