Driven by Data: The Podcast

Ep 21 | Establishing a Centralised D&A Capability Across a Global, Fragmented Business with Hywel Benbow, VP Global Data & Analytics at GEMS Education


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In Episode 21 of Driven by Data: The Podcast, Kyle Winterbottom is joined by Hywel Benbow, VP Global Data & Analytics at GEMS Education where they discuss the journey of establishing a centralised Data & Analytics capability across a global, fragmented organisation from scratch.

Hywel provides fantastic advice and insights into the journey he has been on and the key points to consider, which includes:

  • The challenge of consistency
  • Where to start and why
  • The importance of being ruthless with prioritisation
  • Why you need to take the business on the journey to shift the culture
  • Why communication is key
  • Why you need to talk about outcomes rather than data
  • The importance of quick wins
  • Why you should think of yourself as an internal consultancy
  • Why the role of a D&A capability is also a “sales role”
  • Some of the commercial benefits GEMS have seen as a result
  • The importance of setting the correct foundations
  • The link between business priority and foundations
  • Why managing expectations is critical
  • The timescales to deliver genuine value to the business
  • What you should be looking for in people who are joining your team
  • Why problem-solving, communication & critical thinking skills trump technology skills

...more
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