Kevin Thomas McCarney, author of the best selling book "Big Brain, Little Brain," how to control which one speaks for you, teaching us how to use simple techniques to control our response to win positive, Big Brain legacies. The book identifies the twenty-one tools your Big Brain can tap into for better communication, as well as the fourteen avoidable traps that your Little Brain will constantly set for you. Most importantly, it will show you how to find your "neutral," giving you the time and focus you need to find the right words even in the most pressure-filled encounters. Gaffes will become a thing of the past, and great communication will become your trademark!