We explore the critical importance of establishing control during service calls and how it can dramatically improve your sales process and customer relationships.

• Going to the electrical panel first is a non-negotiable step that establishes professional control
• This approach creates a pattern interrupt that shifts customer expectations and establishes you as the guide
• Standing firm on your process helps quickly identify difficult customers who won't follow your recommendations
• Safety provides a truthful and effective reason for insisting on seeing the panel first
• Customers who resist your process early are likely the same ones who would resist your recommendations later
• One technician generated $80,000 in sales over just two days by following this structured approach
• Process adherence across your entire team creates a consistent customer experience
• Saving time by disqualifying the wrong customers early protects your family time and emotional wellbeing
• Your process should be team-adopted, thoughtfully planned, and consistently executed

Check out our upcoming mobile app launching in late April with electrician-specific calculators and exclusive resources to help supercharge your service business!

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