February 19, 2024

Ep 36: Mastering Retention Offer Calls with Suzy Spadafora

45 minutes

Today we are chatting with Suzy Spadafora (@suzyspadtravels), who is a speaker at the Bougie in a Backpack Virtual Travel Summit. Suzy is dermatologist and a long time points and miles pro, who is presenting on how to master tricky phone calls to the bank, reducing annual fees, and getting retention offers. In this episode, we discuss:

How Suzy got started with points and miles over 20 years ago

How she earned elite status at multiple hotel programs

Tips for what to say when calling a bank to lower annual fees

Tips for people who are afraid to call, how to get in the mindset for calls with the bank

How to get annual fees waived for Barclays and Citi cards, and what they offered

How she started her group SONIC

Why she loves meeting points and miles people and going to meetups and conferences

How she’s adjusted to traveling with kids and as they get older, and how she teaches them how points, miles, and lounge perk

and more!

You can find Suzy on instagram here: instagram.com/suzyspadtravels

You can get your ticket for the Bougie in a Backpack Virtual Travel Summit ⁠⁠here⁠⁠!

⁠⁠https://bougieinabackpack.thrivecart.com/bougie-travel-summit/⁠⁠

Grab our VIP Goody Bag with all of the replays to the summit here!

You can find our FREE Travel Beginner's Blueprint ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠:

https://dashboard.mailerlite.com/forms/457913/90732056966858389/share

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⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠cardpointers.com/bougie⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Bougie in a Backpack is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as Milevalue.com. This compensation may impact how and where links appear. This site does not include all financial companies or all available financial offers. Terms apply to American Express benefits and offers. Enrollment may be required for select American Express benefits and offers. Visit americanexpress.com to learn more.

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By The Pennywise Traveler & Travel Mackenzie

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