Assistant Chief Rayne Gray of the Buckeye Fire Medical Rescue Dept. talks expanding your empathy by asking real questions, listening with real intent and getting to know your people. He unpacks the importance of getting out of your comfort zone and failing. People who really care about outcomes and their leadership qualities fear they don't measure up to the task, but they are the ones who are paying attention, staying curious, asking questions, learning and trying to better themselves. He suggests the ones who have it "all figured out," are the ones to be concerned about. Chief Gray suggests all leaders to build their reading lists, because although not all readers are leaders, all leaders are readers.