Deputy Chief Nicholas Papa of the New Britain (CT) Fire Department focuses on Service above Self. Nick is a Fire Engineering best-selling author of the book Coordinating Ventilation: Supporting Extinguishment and Survivability. In one of his courses he teaches the concept of: “There are no bad fire companies, only bad company officers," a spin from Jocko Wilink's "There are no bad teams, only bad leaders." Chief Papa is a subject matter expert in ventilation, as he emphasizes the 3 C's of coordination, paralleling leadership traits: 1) Communication, 2) Control, 3) Competency.