Lieutenant Ash Shapiro of Hartford Fire Department talks getting the job done, especially if no one else is. Take the job seriously but don't take yourself too seriously. A good leader keeps their eyes open and watches people. They must get to know the people they lead and have a little fun. There will always be a few bad apples, but leaders must learn their strengths and weaknesses too. It's ok to knock someone down, as long as you build them back up!