In this episode, Eric discusses his pet peeve of people saying "my bad" without authenticity or self-awareness. He explains how this phrase can leave others feeling disrespected and doubtful. Eric recommends showing genuine remorse and self-awareness when making mistakes to make others feel cared for rather than disrespected.

In this episode, we talk about:

• Lack of authenticity and self-awareness in saying "my bad."

• Impact of insincere apologies on others

• Example of a contractor's reaction to breaking a client's pot based on their level of remorse

• Being authentic in apologies and showing genuine remorse and awareness

• The psychological hack for better communication with customers

• Reference to the book "Extreme Ownership" by Jacko Willink, promoting responsibility and making corrections

Links to resources:

The Pond Digger - https://theponddigger.com/

You can also check out The Pond Digger's products at:

http://helixpondfiltration.com/

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