Today's episode features a discussion about the concept of an "ascension ladder" in business, which involves offering a range of services or products at different price points to cultivate long-term customer relationships and increase revenue over time. Eric illustrates this idea with a personal anecdote about a long-term pond maintenance client who gradually increased their spending. Contrasting this positive example is a frustrating experience at a bike shop, where the staff's aggressive upselling attempts and poor customer service highlight a flawed approach to the ascension ladder and sales in general. Triplett emphasizes that a well-defined plan for escalating customer engagement must be coupled with effective communication, respect, and emotional intelligence to succeed.

Key Takeaways:

• Develop an "ascension ladder" in your endeavors to offer a range of options and nurture growth over time.
• Prioritize strong communication, active listening, and emotional intelligence in all interactions.
• Avoid making assumptions about others and their needs or financial situations.
• Always ask for permission and be considerate of the other person's perspective and thought process.
• Recognize the potential for significant missed opportunities when sales and interactions are poorly handled.

 

Links to resources: 

 

Contractor Sales Secrets: ContractorSalesSecrets.com

 

Fitz Fish Ponds: Koi Trips

 

Book A Call With Triplett: Call with Triplett

 

The Pond Digger: https://theponddigger.com/

 

LA Pet Fair: https://www.lapetfair.com/ 

 

Atlantic-Oase: https://www.atlantic-oase.com/

 

You can also check out The Pond Digger's products at:

 

http://helixpondfiltration.com/ 

 

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