Eric speaks with two former law enforcement officers, Chris and Dave, regarding their experiences with hostage negotiation training and undercover work, particularly on a Vice detail involving arrests for public indecency and the pursuit of pedophiles. They discuss how the principles of negotiation skills, such as active listening, mirroring, and building rapport, are surprisingly transferable to the world of sales and everyday life. The conversation shifts to intense anecdotes from their police careers, including a close-quarters knife fight and the emotionally challenging nature of interviewing suspects like child predators. Finally, they touch upon the challenges of modern law enforcement, including political pressures and issues within their former department, concluding with a discussion of Dave's current local-focused podcast.

Key Takeaways:

• Use active listening, mirroring, and paraphrasing techniques in everyday conversations.
• Mirroring is a simple technique of repeating a person's words to build rapport and prompt them to elaborate.
• Deliberately incorporate moments of silence into conversations to allow thoughts to gather and enhance impact.
• Continually practice negotiation philosophies because skills will degrade if you do not use them regularly.
• Identify potential verbal triggers beforehand so you know which topics or words to carefully avoid during sensitive discussions.

🔗 Links and Resources

Business & Sales Tools

• Contractor Sales Secrets

• Book a Call with Eric Triplett

Pond Industry Resources

• The Pond Digger

• Helix Pond Filtration

• EasyPro Pond Products

• CORAL—The Reef & Marine Aquarium Magazine

• Atlantic-Oase

• Fitz Fish Ponds – Koi Trips

• Pond Trade Magazine

• Hikari Fish Food

Events & Communities

• TWT Contractor Circle (Facebook Group)

• TWT Contractor Power Circle (Facebook Group)

Social Media

• The Pond Digger on Instagram

• The Pond Digger on Facebook

• Train With Triplett on TikTok