This is the second of two podcasts about "disruption" in healthcare. We hear from members of the RACP Consumer Advisory Group about the way they see the power balance in health service delivery and how to increase participation.

Consumer advocate Jen Morris discusses autonomy, and all the subtle aspects of informed consent. Another factor which can give the public a greater sense of agency in their care is access to health data.

Consumer expectations are different to what they were twenty years ago. As Professor Des Gorman explains, the health system is a service industry like any other, and that terms like patient and consumer might be relevant to different points in person's journey through it.

Guests
Professor Des Gorman FAFOEM (University of Auckland; Executive Chair, Workforce New Zealand)
Jen Morris
RACP Consumer Advisory Group members Hamza Vayani, Debra Letica, Ezekiel Robson

Production
Written and produced by Mic Cavazzini. Recording assistance in Auckland from Richard Smith and the University of Auckland, and in Melbourne from John Tjiha of Paper Radio.
Music under licence from Epidemic Sound ('Simmering Anxiety' by Christian Andersen, 'Into the Bone' and 'Frustration in Disguise' by Jimmy Wahlsteen, 'Organic Textures 2' by Johannes Bornlöf, 'The Sky Changes 2' and 'Calculate Journey' by Gunnar Johnsén ); and Free Music Archive ('To be Decided' by Mystery Mammal, 'Highway to the Stars' by Kai Engel and 'Waiting' by David Szesztay). Image under licence from iStock. The production manager was Anne Fredrickson.

Editorial feedback for this episode was provided by RACP Fellows Paul Jauncey, Michael Herd, Mahesh Dhakal, Rhiannon Mellor, Ellen Taylor, Joseph, Lee, Philip Britton, Alan Ngo, Rachel Williams, Phillipa Wormald, Rosalynn Pszczola, Richard Doherty

Please visit the RACP website for a transcript embedded with citations. Fellows of the College can claim CPD credits for listening and additional reading.