As business owners, a skill we must develop and improve is our communication skills. Brad shares the top five qualities needed to get our messages across as well as the five core elements of effective communication.

In this episode, Brad talks about:

• Making your message relatable by giving examples or telling stories
• Repeating your message on a frequent basis
• Showing gratitude when communicating with customers and employees
• Removing roadblocks - Make the process easy for your customers
• Why you need to stop making assumptions
• How questions are pure gold for your business data
• Providing context to your team about why you do certain things

Mentioned:Hemingway EditorSimon Sinek Book: Start with Why

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