Contractor: You need to stop hanging your hat on quality and start hanging your hat on customer experience.

In this episode, Brad talks about:

• How people remember service longer than they remember quality of the product
• Why it is a good thing that customer service is dead
• Pricing jobs correctly to ensure you do not cheapen the overall experience for your customer
• Hiding behind contracts due to poor communication skills
• Getting better at business even if you suck now
• Making sure the client enjoys the sales process
• Examples of effective project management
• Why the production team is a vital part of customer service
• How any feedback from customers, good or bad, is valuable information

Links to Resources:

Make more money, Save more time, Create a winning business - Join the Profit Club

FREE Profit Calculator

Our Website

The Discord Channel

Join our Facebook group

Facebook Page

Instagram

Help us get the word out to other contractors by leaving us a review or sharing our podcast!

Hosted on Acast. See acast.com/privacy for more information.