In this episode of the Social Circus, host Sarah Thomson sits down with leadership coach Jenny Cole from Positively Beaming to explore the art of navigating difficult conversations in both personal and professional contexts. The episode delves into valuable insights on improving communication skills that are essential for small business owners and corporate leaders alike.

Bringing a wealth of experience from her time as a school principal, Jenny Cole has journeyed through the trials of overwhelm and burnout to reforge her career as an entrepreneur and leadership coach. In her company, Positively Beaming, Jenny focuses her expertise on ensuring that women in leadership roles have the support, skills, and resilience they need to thrive in their positions.

Key Takeaways: Approaching difficult conversations requires understanding one's emotional triggers and learning to respond instead of react. Preparing and rehearsing challenging discussions can help mitigate negative outcomes and maintain professional relationships. Clear and concise communication is key; over-explaining or providing excess detail can undermine the message's effectiveness. Getting closer to those we're in conflict with and humanizing the situation can greatly improve the resolution process. Building a 'win-win' dynamic is possible by articulating needs clearly and working collaboratively towards resolutions.