Our guest today is the founder, owner, and operator of a very busy dog walking company in Hoboken, New Jersey, Heather Gaida. She started walking dogs in 2006 when she was working on her master's degree in education. Upon graduating, she loved walking dogs SO much that she decided to continue dog walking instead of going into teaching. She prides herself on holding her business to very high standards and is passionate about providing the best pet care around. She is always looking for ways to improve her business's systems, technology, training, and development for the team.

Biggest Takeaways You Don't Want To Miss

If you feel overwhelmed in your business and like you're just spinning your wheels, consider a complete overhaul of your business. It might sound terrifying, but you can truly come out of it with some INCREDIBLE results. This may include raising your prices, developing an employee handbook and training manual, and really narrowing down the services you provide. If we focus on too many things, then NOTHING gets 100% of your attention. Don't try to be everything to everyone!

Do you live in a metropolitan area and feel like you're constantly hiring and hiring and hiring? Our guest found a unique solution to this problem by hiring a human resource manager. An HR manager keeps an eye on where you need more staff or even have too much. They also make sure there is a steady stream of interviews coming in. While it might not work for everybody, it may work for you! This is just one of the unique ways he has been scaling a dog walking business.

Show Highlights

Who is our guest and what is her business? [1:45]

At what point did you realize that you needed a complete overhaul of your business? How did you start scaling a dog walking business? [4:00]

When you first started your business, what were all of the services you were trying to provide & what did you end up narrowing them down to? [6:20]

How did your life and your business change once you started saying NO to everyone else? [7:00]

When did you realize that there were certain functions of your business that you needed to delegate? [9:15]

What are some of the biggest mistakes you made in your business and what did you do to rectify them? [12:00]

Describe some of your best delegation tips for somebody that's terrified of that word or has tried it before and failed? [16:45]

What are some of your long-term goals and where do you see yourself in a few years? [21:00]

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Transcript:

This is episode 104 of Bella In Your Business. The next series is going to be a bunch of interviews with amazing pet sitters that I know will motivate and inspire you in your business. From time to time, I interview incredible pet sitters who have faced some really amazing challenges that have inspired me and I know will inspire you. If you know of anyone who has an amazing story to share and is a pet sitting or dog walking business owner, I'd love to hear from you. Just email me at [email protected]. Until then, enjoy this next episode.

Welcome to Bella in Your Business, where Bella discusses anything and everything about your pet sitting business to help you land on target. So get ready—Bella’s got your chute. Let’s jump.

Welcome to Bella in Your Business. My name is Bella Vasta, your host with Jump Consulting, and today I have a longtime client—and I think now a friend—Heather from Trusty Tails in Hoboken, New Jersey, and soon to be other places as well. Heather, welcome to the show.

Heather: Thank you.

Bella: I am so excited to have you on today because every time we work together, you inspire and motivate me.