In this episode Michael talks about 7 tips that will help you to create stronger communication and relationships with your clients.

1. Shift from a transaction mindset to a relationship mindset.

2. Be a great listener and be aware of pain and pleasure.

3. Give them time of Possession.

4. Do they feel significant?

5. Provide value and solutions. Know the 3-step greeting. Enroll, Acknowledge, State who you are. Do not set off the danger scanner.

6. The world speaks frequency.

7. Quality of communication. Face to Face, Voice to Voice. Email and Text is the faceless other.

Larry Kendall's book Ninja Selling.  https://www.amazon.com/Ninja-Selling-Subtle-Skills-Results/dp/B087MNRSBY/ref=sr_1_2?crid=1VB49ZYEI7NVH&keywords=ninja+selling+book+by+larry+kendall&qid=1643914359&sprefix=ninja+selling+%2Caps%2C124&sr=8-2

Chris Voss. Never Split the Difference. https://www.amazon.com/Never-Split-Difference-audiobook/dp/B01COR1GM2/ref=sr_1_1?crid=1G4Z7O1UGNCTZ&keywords=never+split+the+difference&qid=1643914538&s=audible&sprefix=never%2Caudible%2C111&sr=1-1