Bella chose this episode to be part of the Best Of Bella series because it is with Joey Coleman. She first saw him live at Social Media Marketing World 2017 and his presentation skills blew her out of the water. Without further ado, she wants all of you to experience Joey and his First 100 Days methodology.

Time Stamp

How has Joey done and accomplished the things in his life? [4:40]

What is the First 100 Days methodology? [8:10]

Is there a direct correlation between telling stories and solving problems and value? [12:50]

How can business owners create a meaningful customer experience? [15:00]

How can employees get involved? [28:45]

Where can everyone find and connect with Joey? [30:50]

 

 

Highlights

On this episode, Bella catches up with Joey Coleman, Chief Experience Composer of Design Symphony. They talk about things you can do as a business owner to create a meaningful customer experience like:

Sending personalized gifts to your customers seemingly at random.

Sending handwritten notes thanking them for trusting you with their fur baby.

Keeping track of simple things like the pet’s birthday and sending acknowledgments.

Doing a monthly quick check of the pet (for any issues).

Giving the pet a bath unexpectedly.

Sending quick personalized videos of you and the pet to the client.

About Our Guest:

For over a decade, Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects.

His First 100 Days methodology helps fuel successful customer experience endeavors at companies and organizations around the world.

As a recognized expert in customer experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention-grabbing customer experiences.

He works with companies ranging from small VC-funded start-ups to large Fortune 500s, with hundreds of mid-size businesses in-between.

Joey developed his narrative skills as a criminal defense trial attorney, advised and counseled Fortune 500 companies as a business consultant, honed his communications and messaging skills at the White House, and did things for the U.S. Secret Service and the CIA that he can’t talk about publicly.

His design and artwork has been displayed in museums, featured in juried shows, and graced publications in the U.S. and abroad. When not traveling the world (48 countries and counting) for keynote presentations, client workshops, and quality beach time, Joey enjoys watching magnificent sunsets from his mountain-top home in Colorado with his wife and two young sons.

Transcript:

This is episode 154 of Best of Bella. I chose episode 49 to replay because it is from Joey Coleman. I first saw him live at Social Media Marketing World 2017, and his presentation skills blew me out of the water. This man is so incredible and so personable. But even more than that, his background is just mind-blowing. He has done things like become a criminal defense trial attorney, worked at the White House, and did things with the U.S. Secret Service and CIA he can't talk about publicly. He's designed artwork that's been displayed in museums. This man has lived the life of many people at such a young age. But more importantly, and for you today, he has this thing called The First 100 Days. He was so incredible that not only did I have him on the podcast about a year and a half ago, I also had him as a guest in the mastermind, and he just blew everyone out of the water. So without further ado, I want you to experience Joey Coleman and The 100 Days Methodology.

Welcome to Bella in Your Business, where Bella will discuss anything and everything about your pet sitting business to help you land on target. So get ready — Bella's got your chute. Let's jump!

Welcome to Bella in Your Business. I'm your host, Bella Vasta, with Jump Consulting. And today,