Should you go freemium? Will it help your SaaS grow, or kill your revenue instead? Our guest today is Tim Valishev, co-founder and CEO of JivoChat. We talk about their many years of growth as a freemium product, how to adopt the right mindset when it comes to your free plan, how to balance free and paid features, how to encourage conversions from free to paid, and much more.

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Show Notes

• JivoChat — Tim's product we're talking about
• Bootstrapping to $7.5MM by Letting My Product Speak for Itself — Tim's interview at Indie Hackers
• Zendesk, LiveChat, Intercom — some popular products in the live chat industry
• List of countries by number of Internet users — a Wikipedia article
• Episode 161: Managing Product Versions with Max Seelemann
• Phrase — a tool for software localization
• Episode 157: Serving Your Customer’s Customers with Adii Pienaar
• Follow Tim on Facebook

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