It is crucial to learn at least some of the deep history of our service. Not only does it give us a window into the struggles and efforts of the giants before us, whose shoulders we stand upon, but it also shows us the progression that has always been driven by the necessity of innovation.

As technology opens up the ability to manifest possibilities into realities at greater and greater speeds, industries including ours can become inundated with tools to choose from. It can be a good problem to have but it can be equally as challenging for innovators and end-users to be brought together to the benefit of the people we serve.

In this episode, we get to hear the story of Eau Claire, Wisconsin Fire Captain Jeff Dykes, who conceptualized Northern Star and how he is working to see it become part of our norm.