How to do Virtual Meet and Greets In Your Pet Business

One of the "blessings" of our new normal under COVID-19 is that it has opened the realm of finding virtual alternatives to our everyday processes. One of these alternatives is virtual consultaations for pet sitters. That's where you hop on a video call with your potential client and host your meet and greet - virtually!

Nikki & Steph, co-owners of Dog Jogs, have actually transitioned to now conducting ONLY virtual meet and greets, and have a wealth of knowledge to share. Their company truly believes that 'a tired dog is a happy dog' and specializes in jogging dogs. They also believe in providing effective, efficient resolutions to customer service issues and ensure complete client satisfaction. Which is what helps them continue to think outside the box, and grow their business by evolving as challenges arise. This year will be Dog Jogs' 4th year in operation, with many plans for many more to come!

Nikki & Steph - Dog Jogs

Virtual Meet-N-Greet In Action!

Show Highlights

[2:45] - Who are Nikki & Steph and how and why did you start Dog Jogs?

[4:15] - What sparked your idea to conduct virtual meet and greets, and what trepidations did you have?

[7:45] - Walk us through your thought process for implementing virtual meet and greets and how you successfully accomplished that

[9:45] - How do you handle potential behavioral/aggression issues with the pet during virtual meet and greets?

[11:00] - How did you instruct your clients to send over the videos you requested?

[12:45] - What's been your staff reactions?

[15:00] - What percentage of clients have shown pushback ?

[16:30] - How and why are you going to be marketing this new process?

[18:00]- What advice would you give to pet business owners that are afraid to start doing virtual consultations?

Links

Dog Jog's Website: https://dog-jogs.ca/

Jump Mastermind: /mastermind/

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Transcript:

This is episode 199 of Bella in Your Business. Hi there, I'm Bella Vasta from Jump Consulting. You might know me from CBS, NBC, Fox, Huffington Post, Entrepreneur, or maybe you've seen me speak on stage or read my book, The Four Dogs That Every Business Owner Needs. In any case, get ready because you're about to get your hashtag Bella Butt Kickin' in this next episode of Bella in Your Business.

So what do you say? Let's get ready and jump. Welcome to Bella in Your Business. My name is Bella Vasta, and today I've got a pair of mastermind members with me. The reason they're here is because they are killing it. I know that we’re in the middle of all this COVID stuff and hearing things like “We’re not going to come out of this the same way we went in,” and “This is the new normal,” but truly, the gals I’m about to introduce you to—Nikki and Stephanie—have been doing it differently. They’ve really changed the focus of their business, and that actually started before all of this, but the situation catapulted them forward.

They are the co-owners of Dog Jogs, a pet care company based in Edmonton, Alberta,