The Difference Between Customer Service VS Customer Experience Could Increase Your Profits

What is your customer experience in your pet care business?

For more than 20 years, Jeannie Walters, CCXP has had one mission: To Create Fewer Ruined Days for Customers™. Jeannie is the CEO and Founder of Experience Investigators, a global Customer Experience consulting firm helping companies improve loyalty and retention, employee engagement, and overall experience. Hundreds of companies across three continents have trusted Jeannie to consult, train, and speak, from SMBs to Fortune 500s. In addition to being a Certified Customer Experience.

Pet Business Customer Care Show Highlights

What is the customer experience?

How can I understand my customer's journey better?

How can investing in customer care benefit my organization?

What moments really matter along the journey?

How can a leader get their employees to buy into these ideas?

Links

Jeannie's website https://experienceinvestigators.com/

Freebie

Text "Experience" to 66866 to join the 21-Day CX Challenge or visit

Let’s Connect!

Did you enjoy the show? We would love it if you subscribed today and left us a 5-star review!

Click this link – Bella In Your Business

Click on the ‘Subscribe’ button below the artwork

Go to the ‘Ratings and Reviews’ section

Click on ‘Write a Review’’

Are You New Here?

Welcome, I am so glad you are here. If you are a dog walker, dog sitter, cat sitter, doggy daycare or kennel owner, then you found the right place. Jump Consulting is the one place on the internet to get all the resources you need for your pet care business. Can I give you some freebies to generate sales and increase revenues for your business? Grab your freebies below.

Are you starting out? Been in business for less than two years? Get your startup resources here.

Do you own an established pet care business and you want to take it to the next level.? Get Your builder resources here.

Transcript:

This is episode 203 of Bella in Your Business. Hi there, I'm Bella Vasta from Jump Consulting. You might know me from CBS, NBC, Fox, Huffington Post, Entrepreneur, or maybe you've seen me speak on stage or read my book, The Four Dogs That Every Business Owner Needs. In any case, get ready because you're about to get your hashtag Bella Butt Kickin' in this next episode of Bella in Your Business.

So what do you say? Let's get ready and jump. Welcome to Bella in Your Business. Today I have Jeannie Walters with me. She actually blew us away in the mastermind, so I had to bring her to the airwaves to all of you who have not yet had the pleasure of being in the mastermind. Jeannie, for more than 20 years, has had one mission—to create fewer ruined days for customers. She’s the CEO and founder of Experience Investigators, a global customer experience consulting firm, and she is an absolute dynamite. She really got us thinking about some cool things. So today we’re going to spend time talking all about customer experience, because it isn’t just leaving a treat on the table or sending a thank-you card. It’s much more than that. So without further ado, welcome to the show, Jeannie.

Thank you so much. I’m thrilled to be here. I know a lot of people have probably heard about customer service, but we’re going to talk about customer experience today. So can you break down what exactly customer experience is? Sure. A lot of times when I say I do customer experience work, people jump to the idea of reactive customer service. That’s when things go wrong and we have to call somebody or use the chat. But really, customer experience is about the end-to-end experience that we have as customers with a brand. That includes things that happen before the sale—just when we’re first aware of the brand—all the way through every interaction, every touchpoint, every time we engage, until we either stay with them forever or leave them.